article thumbnail

8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Are you looking to build a winning IT culture? The following management practices will help you get there. Invest in and encourage talent development Encouraging ongoing learning and curiosity is a top priority at Liberty Mutual Group, says EVP and CIO Monica Caldas.

Win 897
article thumbnail

UPS delivers customer wins with generative AI

CIO

Thought leader George Westerman, senior lecturer at MIT Sloan School of Management and founder of the Global Opportunity Forum, also sees customer service being a great launching point for enterprise genAI strategies. One of the most common applications companies are investigating for generative AI is in customer service,” he says.

Win 764
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Edward Jones’ CIO Frank LaQuinta plays to win

CIO

Over time I landed on five principles that need to be evident for leading a successful transformation: Leadership, Learning, Communication, Understanding, and Playing to Win. I have a strong conviction that all this work must continually be anchored by an ethos of Leadership, Learning, Communication, Understanding, and Playing to Win.

Win 615
article thumbnail

How to incubate a winning innovation program

CIO

In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values. But remember Domino’s?

article thumbnail

Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control. What's covered: Targeted prospecting.

article thumbnail

Continuous learning gives U.S. Bank a technology talent edge

CIO

For example, we’re positioning some of our top subject matter experts at relevant conferences and councils to share lessons learned from our transformation journey and we’re engaging with educational programs, like Girls Who Code , Summit Academy, and Minneapolis Community and Technical College to both develop and recruit diverse talent.

Banking 690
article thumbnail

Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. It gets contagious — you do one and it leads to others.”

Win 612