CIO

JUNE 10, 2024

El proveedor de software de gestión de las relaciones con los clientes (CRM) Salesforce ha incorporado nuevas capacidades a Sales and Service Cloud con actualizaciones de sus ofertas Einstein AI y Data Cloud. La empresa también ha añadido a Sales Cloud otra función que denomina Sales Signals para ayudar a construir un pipeline de ventas.

Sales 417

Sales KPI Intelligence Intelligence 417

CIO

DECEMBER 10, 2024

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

Business 538

Business Airline Win Sales 538

Zoominfo

AUGUST 8, 2024

To be successful, sales professionals need to be experts in many different areas at once: their product’s strengths and weaknesses, their prospects’ pain points and needs, and the broader economic and competitive landscapes. To give sellers a fighting chance, sales leaders need to build an effective, flexible sales enablement program.

Sales Enablement 130

Sales Enablement Sales Win Knowledge 130

CIO

AUGUST 22, 2024

Salesforce today announced two autonomous agents geared to help sales teams scale their operations and hone their negotiation skills. Slated for general availability in October, Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent will be available through Sales Cloud, with pricing yet to be announced.

Sales 379

Sales Briefing Loss Win 379

Zoominfo

AUGUST 6, 2024

Sales team success often hinges on the quantity and quality of leads routed from marketing campaigns and organic channels. This is where lead capture software comes into play, offering a powerful solution for businesses looking to streamline their lead generation processes, boost their sales pipeline , and track key sales metrics.

Sales 130

Sales Startups Profiling Learning 130

CIO

APRIL 24, 2025

For example, the sales department in sales operations could use one agent to: Research target customers Verify compliance with the sales process Analyze the sales pipeline Summarize customer meetings Support follow-up activities This would result in a total of 250 applications a realistic forecast for large organizations.

Advantage 441

Advantage Advantage Competitive Positioning Sales 441

Zoominfo

AUGUST 8, 2024

Salesforce, for example, now requires 3X pipeline coverage for its sales teams — an increase of 50%. They’re also adding more enablement, training, and AI resources,” sales coach Collin Cadmus says. ZoomInfo Copilot Chat can help frontline sales teams get up to speed rapidly in a variety of scenarios.

Sales 130

Sales Briefing Research Win 130

CIO

NOVEMBER 20, 2024

During her first stint at Salesforce, from 2006 to 2009, she worked on a side project with a colleague to build Faceforce (later known as Faceconnector), an app for sales staff to connect their social graph with their CRM system using public APIs from Salesforce and Facebook.

Business 493

Business Profiling Sales Globalization 493

CIO

FEBRUARY 4, 2025

Consider the following business solutions in their early forms: Workday for HR Salesforce for sales Adobe or Hubspot for marketing SAP for ERP These solutions reformed the way we thought about HR, supply chain, or CRM, but they did not transform the work itself. If you work in sales or marketing, I think you get the idea.

Business 540

Business Intelligence Intelligence Innovation 540

Zoominfo

DECEMBER 6, 2024

Lead-to-account matching and routing software addresses this problem head-on, automating key processes to help sales teams work smarter and faster. Heres how lead-to-account matching and routing software benefits businesses: Time Savings : Sales teams can focus on selling rather than administrative tasks. Automates lead distribution.

Sales 130

Sales Benchmarking Learning Management 130

CIO

JANUARY 15, 2025

In May, electronic design automation firm Synopsys announced a sale of its security testing software business for $2.1 The sale allows the company to focus on AI-driven engineering, the company said. The company used the sale to reduce debt and to focus on innovation in cloud, security, and AI markets, it said.

Capital 488

Capital Education Technology Technology 488

CIO

FEBRUARY 6, 2025

For example, at a company providing manufacturing technology services, the priority was predicting sales opportunities, while at a company that designs and manufactures automatic test equipment (ATE), it was developing a platform for equipment production automation that relied heavily on forecasting. Ive seen this firsthand.

Analysis 431

Analysis Retail Predictive Analytics Benchmarking 431

CIO

APRIL 24, 2025

Select a suitable revenue model Leverage subscription-based approaches and commercialization strategies for direct sales to businesses, research institutions, or government agencies, Sikichs Young advises. Whether youre building content, personalizing marketing, or optimizing sales, using data smartly and responsibly is key.

Predictive Analytics 429

Predictive Analytics Benchmarking Competitive Intelligence Security 429

CIO

NOVEMBER 14, 2024

Our digital transformation has coincided with the strengthening of the B2C online sales activity and, from an architectural point of view, with a strong migration to the cloud,” says Vibram global DTC director Alessandro Pacetti. It’s a change fundamentally based on digital capabilities.

Commerce 448

Commerce Human Resources Data Analysis Innovation 448

CIO

OCTOBER 15, 2024

“Our hope is that the GDI will give every country a clearer vision of and plan for its digital and intelligent transformation,” said Leo Chen, Senior Vice President, President of Enterprise Sales, Huawei. True to its name, the integrated teams are just that – integrated.

Globalization 448

Globalization Intelligence Intelligence Innovation 448

CIO

DECEMBER 11, 2024

Llama helps with sales support, coding Deloittes Sarer recently worked with a data center technology company that was looking for gen AI to help transform both the front and back office. They had a series of use cases sales, marketing operations, field services, he says.

Security 432

Security Security Business Entertainment 432

CIO

APRIL 24, 2025

According to Lee Ji-eun, IBM is utilizing AI-based digital agents in areas such as human resources, finance, sales, and IT. We have achieved a productivity improvement of $3.5 billion over the past two years by applying AI to more than 70 business areas, CTO Lee Ji-eun explained.

Human Resources 397

Human Resources Finance Knowledge Technology 397

Chris Webb BI

DECEMBER 29, 2024

In my last blog post I showed how setting the Sort By Column property on the Launch column in this table: …means that the following Copilot prompt: Show Sales Amount by launch …returns a column chart showing sales by launch year sorted by year in ascending order: The fact that the column on the x axis is called just “Launch” (..)

Sales 281

Sales IT 281

CIO

JANUARY 9, 2025

with the vast majority of returns being damaged products instead of unsatisfied purchases, and online sales have a 7% average cart value compared to traditional telephone sales. Since then, its online customer return rate dropped from 10% to 1.6%

Retail 396

Retail Commerce Market Segmentation Innovation 396

CIO

JANUARY 6, 2025

Our success will be measured by user adoption, a reduction in manual tasks, and an increase in sales and customer satisfaction. Bots will handle common inquiries ranging from sales account summaries to HR benefits, reducing response times and freeing up resources for strategic initiatives, she says.

IT 526

IT Innovation Security Security 526

CIO

NOVEMBER 18, 2024

According to the study’s authors, two years ago the most important goals of managers were: improving customer experience, increasing profits through new products and services, and increasing sales of existing products. Today, improving the customer experience, especially for existing customers, is still an important goal.

Banking 530

Banking Benchmarking Data Analysis Analysis 530

Crayon

OCTOBER 28, 2021

Picture this: You’re a sales rep at an email marketing software company. One day, you hop on a discovery call with a prospect. As you’re chatting with them about their goals, they say this: “Easy automation is really the key here.

Information 813

Information Sales Marketing Marketing 813

CIO

DECEMBER 3, 2024

“Samsung, in particular, is in a bind as it has struggled to gain a foothold in AI and now has to give up one of its largest markets in China,” said Park, referring to the significant share of Samsung’s HBM chip sales generated in the Chinese market.

Commerce 455

Commerce Technology Technology Research 455

CIO

NOVEMBER 5, 2024

In the last year, 8 billion transactions and $27 billion in sales for our merchants went through the network that wouldn’t have before because of how we have deployed AI. We have a new tool called Authorization Optimizer, an AI-based system using some generative techniques but also a lot of machine learning.

Commerce 496

Commerce Globalization Innovation Banking 496

Chris Webb BI

APRIL 6, 2025

Consider the following semantic model: There are two dimension tables, Customer and Product, and a fact table called Sales with one measure defined as follows: Count Of Sales = COUNTROWS('Sales') There’s one row in the fact table for each sale of a Product to a Customer.

Data Analysis 223

Data Analysis Analysis Sales Advantage 223

CIO

SEPTEMBER 11, 2024

The new account profile explorer is designed to help marketing and sales teams deliver upsell and cross-sell engagements to grow revenue opportunities. According to Oracle, these AI recommendations will include suggestions for taking actions or steps to close the sales opportunity.

Briefing 545

Briefing Profiling Travel Finance 545

CIO

OCTOBER 24, 2024

This spending on AI infrastructure may be confusing to investors, who won’t see a direct line to increased sales because much of the hyperscaler AI investment will focus on internal uses, he says. By 2026, hyperscalers will have spent more on AI-optimized servers than they will have spent on any other server until then, Lovelock predicts.

IT 501

IT Entertainment Technology Technology 501

CIO

SEPTEMBER 12, 2024

Salesforce today released Agentforce, a new suite of low-code tools aimed at helping enterprises build autonomous AI agents for sales, service, marketing, and commerce use cases. Called “Copilot Actions” when released, these were a library of preprogrammed capabilities to help sellers benefit from conversational AI in Sales Cloud.

Commerce 539

Commerce Sales Capital Analysis 539

CIO

OCTOBER 23, 2024

The demand of GenAI will help nearly triple server sales from 2023 to 2028.” “GenAI will easily eclipse the effects that cloud and outsourcing vendors had on previous years regarding data center systems,” according to Lovelock. “It It took 20 years for the cloud and outsourcing vendors to build up spending to $67 billion a year on servers.

IT 508

IT Innovation Capital Intelligence 508

CIO

APRIL 25, 2024

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. Capabilities for marketing and sales teams Also released as part of this update is the capability to rate opportunities, named opportunity qualification scoring.

IT 534

IT Commerce Sales Enablement Sales 534