Crayon

OCTOBER 28, 2021

Picture this: You’re a sales rep at an email marketing software company. One day, you hop on a discovery call with a prospect. As you’re chatting with them about their goals, they say this: “Easy automation is really the key here.

Information 813

Information Sales Marketing Marketing 813

CIO

SEPTEMBER 11, 2024

The new account profile explorer is designed to help marketing and sales teams deliver upsell and cross-sell engagements to grow revenue opportunities. According to Oracle, these AI recommendations will include suggestions for taking actions or steps to close the sales opportunity.

Briefing 545

Briefing Profiling Travel Finance 545

CIO

APRIL 25, 2024

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. Capabilities for marketing and sales teams Also released as part of this update is the capability to rate opportunities, named opportunity qualification scoring.

IT 534

IT Commerce Sales Enablement Sales 534

CIO

DECEMBER 10, 2024

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

Business 538

Business Airline Win Sales 538

CIO

SEPTEMBER 12, 2024

Salesforce today released Agentforce, a new suite of low-code tools aimed at helping enterprises build autonomous AI agents for sales, service, marketing, and commerce use cases. Called “Copilot Actions” when released, these were a library of preprogrammed capabilities to help sellers benefit from conversational AI in Sales Cloud.

Commerce 539

Commerce Sales Capital Analysis 539

CIO

NOVEMBER 13, 2023

1 But despite some of the benefits of online sales, this isn’t all good news for retailers. Online shopping can cut into impulse purchases — which are typically higher-margin sales — because 82% of impulsive purchase decisions are made in a brick-and-mortar store. and order value by 61% while reducing returns by 40%. May 2022. [2]

Retail 494

Retail Gaming Commerce Predictive Analytics 494

Crayon

SEPTEMBER 19, 2022

The truth is that competitive intelligence will benefit your sales, marketing, product, product marketing, customer success, and executive team. The benefits of competitive intelligence extend across your whole organization, so it’s hard to pinpoint just one simple benefit.

Competitive Intelligence 616

Competitive Intelligence Competitive Intelligence Intelligence 616

CIO

APRIL 25, 2024

Salesforce also unveiled new enhancements to the platform, including “Copilot Actions,” a library of preprogrammed capabilities to help sellers benefit from conversational AI in Sales Cloud. Using retrieval augmented generation (RAG), this action enables sales reps to query prior call transcripts captured in Einstein Conversation Insights.

Sales 458

Sales Intelligence Intelligence Management 458

CIO

SEPTEMBER 19, 2023

Generative AI across all products in Advertising and CX Cloud Oracle is adding generative AI capabilities across all the products inside its Advertising and Customer Experience Cloud (Fusion Cloud CX), which comes with applications designed for advertising, marketing, sales, service, and customer experience processes and functions.

Human Resources 543

Human Resources Knowledge Sales Capital 543

CIO

JUNE 3, 2024

For example, in a case study published by software company Zight, when a customer review site needed help scaling its sales process, its partnership focused on identifying video-based solutions to help the sales team create personalized video sales pitches.

Alliance 459

Alliance Business Annotation Win 459

CIO

NOVEMBER 20, 2023

AI is becoming an integral part of decision-making for many different business functions – from finance to manufacturing to sales. Sales optimization In sales, AI can provide account reps with the information they need to close deals. AI can then guide sales reps to follow up on the most promising prospects. “It

Airline 493

Airline Retail Knowledge Algorithm 493

CIO

AUGUST 19, 2024

Now imagine a business using agents for “actionable automation,” across sales and marketing, HR, IT operations, and other functions. Sure, some of this has been automated in some capacity, but it still requires a wide variation in inputs and outputs that have historically proven too costly or technically challenging to automate.

Travel 538

Travel Knowledge Sales Learning 538

CIO

JUNE 28, 2024

A sales representative could access related product information by hovering their cursor over a product name, for example. A sales representative could use AI-enhanced HyperIntelligence pop-up cards to look up customer details and identify cross-selling opportunities, simply by asking complex questions using natural language.

Intelligence 491

Intelligence Intelligence Business Intelligence Sales 491

CIO

OCTOBER 16, 2023

Using HUAWEI eKit, distributors can get digital marketing, transaction processing, service, sales enablement and partner operations capabilities. Huawei’s aim is to make it easy for small to medium businesses to distribute Huawei products worldwide, with a ready-built web sales platform available.

Business 482

Business Sales Enablement Hospitals Retail 482

CIO

AUGUST 23, 2024

Einstein Sales Development Rep (SDR) Agent y Einstein Sales Coach Agent, cuya disponibilidad general está prevista para octubre, estarán disponibles a través de Sales Cloud, con precios aún por anunciar. Con SDR Agent y Sales Coach Agent, Salesforce pretende llevar ese poder a los equipos de ventas.

Sales 428

Sales Intelligence Intelligence 428

CIO

SEPTEMBER 11, 2024

Salesforce recently announced the October availability of two autonomous agents for sales teams built on Agentforce. Salesforce unveils autonomous agents for sales teams August 22, 2024: Salesforce announced two autonomous agents geared to help sales teams scale their operations and hone their negotiation skills.

Benchmarking 427

Benchmarking Startups Commerce Banking 427

CIO

JANUARY 15, 2025

In May, electronic design automation firm Synopsys announced a sale of its security testing software business for $2.1 The sale allows the company to focus on AI-driven engineering, the company said. The company used the sale to reduce debt and to focus on innovation in cloud, security, and AI markets, it said.

Capital 459

Capital Technology Technology Education 459

CIO

JULY 31, 2024

The company has been aggregating data about sales and customers for years so that humans can connect with customers with better precision and accuracy. Now with Einstein Studio 1, the AIs use your prompts to generate emails to any customer who might fit a sales profile. What can you achieve with Einstein Studio 1? What about privacy?

IT 448

IT Sales Analysis Profiling 448

CIO

OCTOBER 17, 2023

NetSuite is adding generative AI and a host of new features and applications to its cloud-based ERP suite in an effort to compete better with midmarket rivals including Epicor, IFS, Infor, and Zoho in multiple domains such as HR, supply chain, banking, finance, and sales.

IT 493

IT Finance Benchmarking Capital 493

CIO

SEPTEMBER 18, 2024

Salesforce first launched Einstein in 2016 , but the AI platform has evolved and expanded to address many common business tasks for specific audiences in the years since, including sales and marketing, e-commerce, and other routine but vital corporate functions. The company’s current use of Salesforce’s Einstein is limited to service agents.

Commerce 448

Commerce Sales Finance Capital 448

CIO

APRIL 24, 2024

That means using the technology to improve a company’s marketing, sales, customer success, and RevOps: the process of aligning all three operations across the full customer life cycle in a way that drives growth, improves efficiency, and breaks down silos. Another 40% say they’re using AI chatbots or virtual sales assistants.

Finance 482

Finance Knowledge Sales Technology 482

CIO

SEPTEMBER 20, 2024

As Salesforce’s 2024 Dreamforce conference rolls up the carpet for another year, here’s a look at a few high points as Salesforce pitched a new era for its customers, centered around Agentforce for bringing agentic AI to enterprise sales and service operations. “We Agentforce agents will be added to the mix later this year.

Commerce 459

Commerce Sales Innovation Win 459

CIO

JULY 30, 2024

As chief revenue officer he was responsible for SAP’s global sales and partner organization, as well as for customer engagement. Thus, the successor for Russell is likely to concentrate primarily on sales. Klein will take over responsibility for the sales organization on an interim basis.

IT 459

IT Sales Globalization Marketing 459

CIO

OCTOBER 21, 2024

BSH has 38 factories worldwide and a network of sales, production, and service companies. This valuable information plays a crucial role in driving sales, marketing, service, and product development efforts, ultimately leading to satisfied customers and employees.

Knowledge 458

Knowledge Win Gaming Profiling 458

CIO

NOVEMBER 2, 2023

According to Salesforce’s survey, early adopters are already seeing results from gen AI efforts, including faster customer service resolution times and increased sales. A sales leader needs data in real-time. If I’m a sales leader, I need to know my pipeline. Foundry is the publisher of CIO.com. Ultimately, is the data fresh?

Security 513

Security Security Sales Capital 513

CIO

MAY 29, 2024

Data management platforms (DMPs) help organizations collect and manage data from a wide array of sources — and they are increasingly important for customer-centric sales and marketing campaigns.

Management 459

Management Sales Marketing Marketing 459

CIO

SEPTEMBER 25, 2024

The probe, led by the Department of Justice (DOJ), is focused on whether SAP and its reseller, Carahsoft Technology, colluded to fix prices on sales to the US military and other government entities, a Bloomberg report said.

Due Diligence 475

Due Diligence Win Technology Technology 475

CIO

NOVEMBER 20, 2024

During her first stint at Salesforce, from 2006 to 2009, she worked on a side project with a colleague to build Faceforce (later known as Faceconnector), an app for sales staff to connect their social graph with their CRM system using public APIs from Salesforce and Facebook.

Business 493

Business Profiling Sales Globalization 493

CIO

MARCH 6, 2024

This isn’t just an IT or sales transformation; it’s a complete company transformation. For sales, marketing, and customer success teams, the change impacts their compensation, and compensation change is deeply personal. Take sales territories for example. What has IT’s role been in the transformation to a SaaS model?

Management 435

Management Business IT Finance 435

CIO

JULY 1, 2024

In fact, recent research found that 67% of small business founders considered marketing and sales support one of their biggest challenges, with marketing budgets one of the first to see cuts in difficult conditions. 1 But generative AI (genAI) could answer this challenge, unleashing a new wave of creativity for smaller businesses.

Business 482

Business Banking Research Sales 482