2024

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Unauthorized AI is eating your company data, thanks to your employees

CIO

Legal documents, HR data, source code, and other sensitive corporate information is being fed into unlicensed, publicly available AIs at a swift rate, leaving IT leaders with a mounting shadow AI mess.

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Queen of Charts: Taylor Swift’s Tortured Poets Breaking Records in the Streaming Era

Domo

Taylor Swift’s latest album “The Tortured Poets Department” came out on April 19, 2024. Per usual, she’s breaking records—and we couldn’t let a major Taylor moment pass without a little analysis from us. Looking at the data, this album is rocketing Swift even higher—at least when it comes to the Billboard charts. Let’s take a look. First, the context around the “Tortured Poets” release For months, Taylor Swift appeared to be dropping hints about releasing “Reputation (Taylor’s

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Building Trust in the Digital Age: The Role of Data Verification

Dataversity

Data has famously been referred to as the “new oil,” powering the fifth industrial revolution. As our reliance on data-intensive sectors like finance, healthcare, and the Internet of Things (IoT) grows, the question of trust becomes paramount. Trust is a multifaceted issue when dealing with data and events, and one core component is data verification. […] The post Building Trust in the Digital Age: The Role of Data Verification appeared first on DATAVERSITY.

Finance 142
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Complaints in EU challenge Meta’s plans to utilize personal data for AI

CIO

Meta is facing renewed scrutiny over privacy concerns as the privacy advocacy group NOYB has lodged complaints in 11 countries against the company’s plans to use personal data for training its AI models. NOYB has called on national regulators to take immediate action against Meta in 10 European Union member states and in Norway, arguing that changes to the company’s privacy policy due to enter effect on June 26 would permit the use of extensive personal data, including posts, private images, and

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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Where’s the ROI for AI? CIOs struggle to find it

CIO

Finding the return on investment for AI remains elusive for many organizations, even as they rush to adopt the technology. Difficulties estimating or demonstrating the value of AI technologies to the business have been or will be a top barrier to their implementation, according to a recent Gartner survey of more than 700 IT leaders at organizations that have adopted or plan to adopt AI.

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IT leaders rethink talent strategies to cope with AI skills crunch

CIO

As head of transformation, artificial intelligence, and delivery at Guardian Life, John Napoli is ramping up his company’s AI initiatives. And a big part of that is scaling up AI talent. But Napoli, like many CIOs, is facing a tough labor landscape for highly sought skills. By most accounts, enterprise CIOs are rushing to hire for AI-related roles, putting them into fierce competition with one another — and with big tech companies and CTOs everywhere.

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Process mining helps IT leaders modernize business operations

CIO

Following a legislative review of state purchases in fiscal year 2022, the state of Oklahoma discovered that its agencies had procured more than $3 billion worth of goods and services outside the oversight of its Office of Management and Enterprise (OMES) Central Purchasing division. “Understandably, state leaders were concerned,” says CIO Joe McIntosh.

Business 872
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Deepfakes: Coming soon to a company near you

CIO

AI-powered deepfake technology is rapidly advancing, and it’s only a matter of time before cybercriminals find a business model they can use, some security experts say.

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Private cloud makes its comeback, thanks to AI

CIO

Private cloud providers may be among the key beneficiaries of today’s generative AI gold rush as, once seemingly passé in favor of public cloud, CIOs are giving private clouds — either on-premises or hosted by a partner — a second look. At the center of this shift is increasing acknowledgement that to support AI workloads and to contain costs, enterprises long-term will land on a hybrid mix of public and private cloud.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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10 generative AI certs and certificate programs to grow your skills

CIO

Generative AI is poised to disrupt nearly every industry, and IT professionals with highly sought after gen AI skills are in high demand, as companies seek to harness the technology for various digital and operational initiatives. The State of Generative AI in the Enterprise report from Deloitte found that 75% of organizations expect generative AI technology to impact talent strategies within the next two years, and 32% of organizations that reported “very high” levels of generative AI expertise

Knowledge 859
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Cyber resilience: A business imperative CIOs must get right

CIO

With ransomware at an all-time high, companies need to understand that being cyber resilient means going beyond compliance to considering all aspects of a business, from operational continuity to software supply chain security.

Business 876
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Rebranding IT for the modernized IT mission

CIO

A 1958 Harvard Business Review article coined the term information technology, focusing their definition on rapidly processing large amounts of information, using statistical and mathematical methods in decision-making, and simulating higher order thinking through applications. That definition was well ahead of its time and forecasted the current era’s machine learning and generative AI capabilities.

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AI poised to replace entry-level positions at large financial institutions

CIO

Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block. This anticipated move could completely transform how these companies hire new employees and how they manage and deliver the technology employees use.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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French regulator fines Google $271M over generative AI copyright issue

CIO

France’s competition authority fined Google, its parent company Alphabet, and two subsidiaries a total of €250 million ($271 million) for breaching a previous agreement on using copyrighted content for training its Bard AI service, now known as Gemini. The Autorité de la concurrence said Wednesday that the search giant failed to comply with a June 2022 settlement over the use of news stories in its search results, News and Discover pages.

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Possibilities at the Edge: Putting Intelligence Where your Data is

CIO

The major technology trend of the past decade has been mass migration to the cloud. The economies of scale and breadth of online services have meant that organizations of all sizes have adopted cloud services for a variety of IT functions, to such an extent that modern approaches to building and running applications are now described as “cloud native.

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

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Accelerating Industry 4.0 at warp speed: The role of GenAI at the factory edge

CIO

It’s Wednesday night. You’re fast asleep aboard the USS Enterprise Star Trek. Suddenly, you wake to an urgent announcement and rush to the bridge of the starship. Captain James T. Kirk is activating warp drive and you see the iconic blurred streaks of light as the spaceship reaches warp speed. Within seconds, you are traveling faster than the speed of light to reach a Klingon war in the Alpha Quadrant–arriving in minutes versus years.

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Maximize Productivity and Simplify IT Management with Conversational AI

ChatGPT has dominated boardroom conversations for months now. From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia. Zia is a fully-trained analytics assistant that can perform a range of functions such as creating and adding reports to dashboards, providing conversational support to data analysis, insight discovery, bu

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IT leaders go small for purpose-built AI

CIO

When adopting AI, sometimes the best direction is to go small. That’s what a number of IT leaders are learning of late, as the AI market and enterprise AI strategies continue to evolve. During the new AI revolution of the past year and a half, many companies have experimented with and developed solutions with large language models (LLMs) such as GPT-4 via Azure OpenAI, while weighing the merits of digital assistants like Microsoft Copilot.

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Team Liquid tackles esports data with AI

CIO

In the 2022 Spring Playoffs for multiplayer video game League of Legends, Team Liquid suffered a shocking 0-3 loss to rival team Evil Geniuses, which prevented it from moving on to the 2022 World Championships. “Out of nowhere, they pulled some counter picks [during the draft] that we just had no visibility on,” says Jesse Hart, senior director of sports science and analytics for Team Liquid.

Gaming 759
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AI is driving productivity and wage increases: Report

CIO

Business sectors using artificial intelligence are seeing significant gains in productivity while AI skills are commanding higher wages, according to a new PwC report. Industries such as financial services, information technology, and professional services are seeing labor productivity growth nearly five times greater than industries with less AI integration, the consulting firm said in a statement.

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Oracle adds AI capabilities to its Fusion Cloud CX

CIO

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service , include generative AI -assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement recommendations.

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A Practical Guide to Business Intelligence Governance

Speaker: Marius Moscovici, CEO Metric Insights & Mike Smitheman, VP Metric Insights

While the proper governance of data is clearly critical to the success of any business intelligence organization, focusing on data governance alone is a huge mistake. Organizations continually fail to generate ROI on their governance initiatives because they are too narrow in scope. To be effective, Business Intelligence (BI) governance must cover both data and visualizations.

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Essential skills and traits of chief AI officers

CIO

The rapid rise of artificial intelligence — especially generative AI — is prompting many organizations to hire or promote a chief AI officer (CAIO). To date, many of these positions are with technology vendors or at government entities in the wake of recent AI mandates. But the ranks of the CAIO are expected to increase at enterprise organizations as well in the coming years.

Knowledge 861
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10 things to watch out for with open source gen AI

CIO

It seems anyone can make an AI model these days. Even if you don’t have the training data or programming chops, you can take your favorite open source model, tweak it, and release it under a new name. According to Stanford’s AI Index Report, released in April, 149 foundation models were released in 2023, two-thirds of them open source. And there are an insane number of variants.

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What LinkedIn learned leveraging LLMs for its billion users

CIO

With more than 1 billion users globally, LinkedIn is continuously bumping against the limits of what is technically feasible in the enterprise today. Few companies operate at the scale that LinkedIn does or have access to similar troves of data. For the business- and employment-focused social media platform, connecting qualified candidates with potential employers to help fill job openings is core business.

Learning 870
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Generative AI’s killer enterprise app just might be ERP

CIO

Enterprise resource planning (ERP) is ripe for a major makeover thanks to generative AI, as some experts see the tandem as a perfect pairing that could lead to higher profits at enterprises that combine them. The use of gen AI with ERP systems is still in its early days, but the combination is expected to provide several benefits, including helping employees create specialized ERP functionality on their own through code wizards, says Liz Herbert, a Forrester analyst and lead author of the report

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Coaching your IT team for change: 9 tips

CIO

When a necessary change hits your IT team, getting everyone to buy in and adapt is key — and challenging. Some team members will, by nature, fight any change. Even those once adaptable may have become change resistant due to years of near-constant turbulence. One Gartner study found that willingness to support organizational change dropped from 74% of employees in 2016 to just 43% in 2022.

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CIOs rethink all-in cloud strategies

CIO

After years of marching to the cloud migration drumbeat, CIOs are increasingly becoming circumspect about the cloud-first mantra, catching on to the need to turn some workloads away from the public cloud to platforms where they will run more productively, more efficiently, and cheaper. “‘Cloud exit’ became a big theme in 2023 and there’s good odds it’ll turn into a real trend for 2024.

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State of IT jobs: Mixed signals, changes ahead

CIO

IT is an ever-changing industry, a truism that 2023 underscored, thanks in large part to the meteoric rise of generative AI. The industry saw unprecedented growth in certain areas — such as AI and ML — alongside massive layoffs from tech vendors and cooling (or even contracting) salaries for a wide range of IT roles. And in the adjustment to a post-pandemic workforce, employees and employers have found a new battleground, with IT pros continuing to seek remote and flexible work opportunities, wh

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