2024

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5 IT risks CIOs should be paranoid about

CIO

As a digital transformation leader and former CIO, I carry a healthy dose of paranoia. Call it survival instincts: Risks that can disrupt an organization from staying true to its mission and accomplishing its goals must constantly be surfaced, assessed, and either mitigated or managed. Is the organization transforming fast enough? Are stakeholders struggling or unhappy?

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Building Trust in the Digital Age: The Role of Data Verification

Dataversity

Data has famously been referred to as the “new oil,” powering the fifth industrial revolution. As our reliance on data-intensive sectors like finance, healthcare, and the Internet of Things (IoT) grows, the question of trust becomes paramount. Trust is a multifaceted issue when dealing with data and events, and one core component is data verification. […] The post Building Trust in the Digital Age: The Role of Data Verification appeared first on DATAVERSITY.

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Queen of Charts: Taylor Swift’s Tortured Poets Breaking Records in the Streaming Era

Domo

Taylor Swift’s latest album “The Tortured Poets Department” came out on April 19, 2024. Per usual, she’s breaking records—and we couldn’t let a major Taylor moment pass without a little analysis from us. Looking at the data, this album is rocketing Swift even higher—at least when it comes to the Billboard charts. Let’s take a look. First, the context around the “Tortured Poets” release For months, Taylor Swift appeared to be dropping hints about releasing “Reputation (Taylor’s

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CrowdStrike CEO apologizes for crashing IT systems around the world, details fix

CIO

CrowdStrike CEO has apologized to the company’s customers and partners for crashing their Windows systems, and the company has described the error that caused the disaster. “I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation,” CrowdStrike founder and CEO George Kurtz wrote in a blog post on the company’s website titled “Our Statement on Today’s Outage.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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European hospitals launch Microsoft-backed AI network to agree privacy guardrails

CIO

Artificial intelligence, it is widely assumed, will soon unleash the biggest transformation in health care provision since the medical sector started its journey to professionalization after the flu pandemic of 1918. The catch is that bringing this about will require new institutional channels for knowledge, engineering, and ethical collaboration that don’t yet exist.

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Generative AI and preparing for a shift to skills-based hiring

CIO

As gen AI takes hold in the workplace, it’ll no doubt alter workflows, role requirements, and the skills necessary to get work done. The concern isn’t so much whether AI will replace jobs, but what skillsets the technology will replace, and how organizations and leaders can shift human priorities accordingly. “AI is both a major disruptor and savior, in that gen AI specifically will influence 4.5 times the number of jobs it replaces and, yet, also has the capability to help manage and upskill th

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How small businesses can develop a technology strategy that leverages AI

CIO

Many small business leaders are still trying to build out an artificial intelligence (AI) strategy to drive efficiencies, supercharge automation and spark creative productivity among their people. What’s clear though, is that these organisations risk being left behind if they aren’t maximising the potential of AI. Analysts expect small businesses to quickly grasp the nettle.

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OpenAI touts new approach to AI safety after troubling executive transfer

CIO

OpenAI announced on Wednesday a new approach to AI development, one that it said “aligns models to behave safely without extensive human data collection,” although some have raised concerns about AI interacting with AI. The move coincided with an announcement to address questions about safety priorities, following the reassignment of a key safety executive.

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SAP Q2 results reveal large orgs now firmly on the path to AI

CIO

There are not many organizations that can take a hit on net profit due to monstrous restructuring costs, yet at the same time raise their operating profit projections for 2025, but SAP is one of them, according to its latest quarterly results released this week. The move to an all-in AI strategy appears to be paying off, with SAP CEO Christian Klein telling financial analysts on a recent earnings call that “AI had a direct impact on our bookings.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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Unauthorized AI is eating your company data, thanks to your employees

CIO

Legal documents, HR data, source code, and other sensitive corporate information is being fed into unlicensed, publicly available AIs at a swift rate, leaving IT leaders with a mounting shadow AI mess.

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Where’s the ROI for AI? CIOs struggle to find it

CIO

Finding the return on investment for AI remains elusive for many organizations, even as they rush to adopt the technology. Difficulties estimating or demonstrating the value of AI technologies to the business have been or will be a top barrier to their implementation, according to a recent Gartner survey of more than 700 IT leaders at organizations that have adopted or plan to adopt AI.

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GenAI sticker shock sends CIOs in search of solutions

CIO

The early bills for generative AI experimentation are coming in, and many CIOs are finding them more hefty than they’d like — some with only themselves to blame. “We’re getting back into this frenetic spend mode that we saw in the early days of cloud,” observed James Greenfield, vice president of AWS Commerce Platform, at the FinOps X conference in San Diego in June.

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Private cloud makes its comeback, thanks to AI

CIO

Private cloud providers may be among the key beneficiaries of today’s generative AI gold rush as, once seemingly passé in favor of public cloud, CIOs are giving private clouds — either on-premises or hosted by a partner — a second look. At the center of this shift is increasing acknowledgement that to support AI workloads and to contain costs, enterprises long-term will land on a hybrid mix of public and private cloud.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Anatomía de un ciberataque: un relato en primera persona

CIO

“Aunque sucedió hace dos años y medio, todavía me genera ansiedad y desasosiego recordarlo”. Con estas palabras, Gonçal Badenes, CIO de la Universidad Autónoma de Barcelona (UAB), relata en primera persona cómo vivió en sus propias carnes el ciberataque de ransomware que el grupo cibercriminal PYSA perpetró en 2021 contra la institución pública educativa.

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CIOs take note: Platform engineering teams are the future core of IT orgs

CIO

Three years ago BSH Home Appliances completely rearranged its IT organization, creating a digital platform services team consisting of three global platform engineering teams, and four regional platform and operations teams. Berke Menekli, VP of digital platform services, says it’s one of the best things he ever did. BSH’s previous infrastructure and operations teams, which supported the European appliance manufacturer’s application development groups, simply acted as suppliers of infrastructur

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Complaints in EU challenge Meta’s plans to utilize personal data for AI

CIO

Meta is facing renewed scrutiny over privacy concerns as the privacy advocacy group NOYB has lodged complaints in 11 countries against the company’s plans to use personal data for training its AI models. NOYB has called on national regulators to take immediate action against Meta in 10 European Union member states and in Norway, arguing that changes to the company’s privacy policy due to enter effect on June 26 would permit the use of extensive personal data, including posts, private images, and

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Process mining helps IT leaders modernize business operations

CIO

Following a legislative review of state purchases in fiscal year 2022, the state of Oklahoma discovered that its agencies had procured more than $3 billion worth of goods and services outside the oversight of its Office of Management and Enterprise (OMES) Central Purchasing division. “Understandably, state leaders were concerned,” says CIO Joe McIntosh.

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Maximize Productivity and Simplify IT Management with Conversational AI

ChatGPT has dominated boardroom conversations for months now. From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia. Zia is a fully-trained analytics assistant that can perform a range of functions such as creating and adding reports to dashboards, providing conversational support to data analysis, insight discovery, bu

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Getting infrastructure right for generative AI

CIO

Facts, it has been said, are stubborn things. For generative AI, a stubborn fact is that it consumes very large quantities of compute cycles, data storage, network bandwidth, electrical power, and air conditioning. As CIOs respond to corporate mandates to “just do something” with genAI, many are launching cloud-based or on-premises initiatives. But while the payback promised by many genAI projects is nebulous, the costs of the infrastructure to run them is finite, and too often, unacceptably hi

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10 ways to prevent shadow AI disaster

CIO

Like all technology-related things, shadow IT has evolved. No longer just a SaaS app handling some worker’s niche need or a few personal BlackBerries snuck in by sales to access work files on the go, shadow IT today is more likely to involve AI, as employees test out all sorts of AI tools without the knowledge or blessing of IT. The volume of shadow AI is staggering, according to research from Cyberhaven, a maker of data protection software.

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Deepfakes: Coming soon to a company near you

CIO

AI-powered deepfake technology is rapidly advancing, and it’s only a matter of time before cybercriminals find a business model they can use, some security experts say.

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French regulator fines Google $271M over generative AI copyright issue

CIO

France’s competition authority fined Google, its parent company Alphabet, and two subsidiaries a total of €250 million ($271 million) for breaching a previous agreement on using copyrighted content for training its Bard AI service, now known as Gemini. The Autorité de la concurrence said Wednesday that the search giant failed to comply with a June 2022 settlement over the use of news stories in its search results, News and Discover pages.

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A Practical Guide to Business Intelligence Governance

Speaker: Marius Moscovici, CEO Metric Insights & Mike Smitheman, VP Metric Insights

While the proper governance of data is clearly critical to the success of any business intelligence organization, focusing on data governance alone is a huge mistake. Organizations continually fail to generate ROI on their governance initiatives because they are too narrow in scope. To be effective, Business Intelligence (BI) governance must cover both data and visualizations.

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AI poised to replace entry-level positions at large financial institutions

CIO

Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block. This anticipated move could completely transform how these companies hire new employees and how they manage and deliver the technology employees use.

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Oracle adds AI capabilities to its Fusion Cloud CX

CIO

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service , include generative AI -assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement recommendations.

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CIOs must beware committing ‘AI washing’ themselves

CIO

The IT industry has a long history of vendors exaggerating the functionality of their products, and it’s certainly happening in the current AI hype cycle. Now, even user companies appear to be overstating their AI capabilities, potentially leading to major headaches. IT leaders at organizations considering AI are under major pressure — from boards, other executives, and the market itself — to roll out major AI initiatives.

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Ethics of generative AI: To be innovative, you must first be trustworthy

CIO

Over the past year, generative AI – artificial intelligence that creates text, audio, and images – has moved from the “interesting concept” stage to the deployment stage for retail, healthcare, finance, and other industries. By generating new content in seconds, identifying patterns in large datasets, automating repetitive tasks, improving customer interactions, and reducing costs, GenAI can improve any company’s bottom line.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Cyber resilience: A business imperative CIOs must get right

CIO

With ransomware at an all-time high, companies need to understand that being cyber resilient means going beyond compliance to considering all aspects of a business, from operational continuity to software supply chain security.

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Accelerating Industry 4.0 at warp speed: The role of GenAI at the factory edge

CIO

It’s Wednesday night. You’re fast asleep aboard the USS Enterprise Star Trek. Suddenly, you wake to an urgent announcement and rush to the bridge of the starship. Captain James T. Kirk is activating warp drive and you see the iconic blurred streaks of light as the spaceship reaches warp speed. Within seconds, you are traveling faster than the speed of light to reach a Klingon war in the Alpha Quadrant–arriving in minutes versus years.

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AI is driving productivity and wage increases: Report

CIO

Business sectors using artificial intelligence are seeing significant gains in productivity while AI skills are commanding higher wages, according to a new PwC report. Industries such as financial services, information technology, and professional services are seeing labor productivity growth nearly five times greater than industries with less AI integration, the consulting firm said in a statement.

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