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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. What IT can do to train, educate, and share knowledge around GenAI How can IT organizations play an active part in educating users?

Knowledge 835
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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

Knowledge 555
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It’s a new dawn of AI-powered knowledge management

CIO

For the last 30 years, the dream of being able to collect, manage and make use of the collected knowledge assets of an organization has never been truly realized. Data exists in ever larger silos, but real knowledge still resides in employees. Data exists in ever larger silos, but real knowledge still resides in employees.

Knowledge 657
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How Bloomberg’s engineers built a culture of knowledge sharing

CIO

To help its employees collaborate and share knowledge, Bloomberg turns to Stack Overflow for Teams. Overall, this knowledge base and the ecosystem of Stack Overflow creates a culture of curiosity and openness and gives people comfort to be able to say, ‘I don’t know.’ Which I think is really important in our learning,” says Ustundag.

Knowledge 564
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Vector Database vs. Knowledge Graph: Making the Right Choice When Implementing RAG

CIO

With RAG, for the first time, GenAI-powered solutions can enhance their own knowledge and content generation by retrieving information from external sources, instead of just relying on pre-programmed data sets. Knowledge Graphs, by contrast, represent data as a network of nodes (entities) and edges (relationships). Which one is best?

Knowledge 399
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Knowledge Sharing Recognition & Reward Best Practices

Cipher

If you’re setting out to build a culture of competitive intelligence within your organization, it’s critical to ensure you have appropriate recognition and reward systems that encourage and reinforce positive knowledge sharing behaviors.

Knowledge 454
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Enabling productivity and scale through improved enterprise knowledge management

CIO

As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the information they need when they need it. Yet knowledge workers still spend a disproportionate amount of time searching for information. This article was co-written with Leila Dige.

Knowledge 616