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UPS delivers customer wins with generative AI

CIO

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. Today’s genAI use cases are moving beyond individual augmentation to reach farther and deeper into the organization to connect organizational knowledge.

Win 877
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Continuous learning gives U.S. Bank a technology talent edge

CIO

For example, we’re positioning some of our top subject matter experts at relevant conferences and councils to share lessons learned from our transformation journey and we’re engaging with educational programs, like Girls Who Code , Summit Academy, and Minneapolis Community and Technical College to both develop and recruit diverse talent.

Banking 671
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How to incubate a winning innovation program

CIO

In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values. Learn more about Protiviti’s Innovation vs.

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CDI — Accelerated, award-winning digital transformation with VMware Technologies

CIO

CDI, a VMware partner and VMware Cross-Cloud Managed Services Provider, understands the difficulties facing businesses trying to digitally transform. At CDI, we’re experts at enabling digital and operational transformations,” says Chris Black, CDI’s Managed Services CTO. Organizations often want a digital transformation.

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The Fascinating Benefits of Machine Learning for Web Hosting Monetization

Smart Data Collective

If you’re eager to monetize the web hosting services you offer to third party site owners, or you have a selection of self-hosted sites which you are eager to wring more cash out of, then machine learning could be the answer. For someone managing the infrastructure of multiple websites, this undertaking can be quite the challenge.

Learning 252
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10 best practices when partnering for strategic skills

CIO

In addition to AI and machine learning, data science, cybersecurity, and other hard-to-find skills , IT leaders are also looking for outside help to accelerate the adoption of DevOps or product-/program-based operating models. Many of the new skills are in rare supply, as are team leaders experienced in this new development paradigm.”

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ChatGPT isn’t an AI strategy—but it should be a strategic tool

CIO

But if we step back and recognize that knowledge worker tasks such as building business cases, exchanging emails, and putting together slide decks are simply means to an end—in this case, “high-quality decisions”—we can look for a win-win. Learn more about generative AI. Artificial Intelligence, Machine Learning

IT 829