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UPS delivers customer wins with generative AI

CIO

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. Today’s genAI use cases are moving beyond individual augmentation to reach farther and deeper into the organization to connect organizational knowledge.

Win 851
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How to incubate a winning innovation program

CIO

In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values. Ideally, it’s not just okay to fail.

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CDI — Accelerated, award-winning digital transformation with VMware Technologies

CIO

CDI, a VMware partner and VMware Cross-Cloud Managed Services Provider, understands the difficulties facing businesses trying to digitally transform. At CDI, we’re experts at enabling digital and operational transformations,” says Chris Black, CDI’s Managed Services CTO. Organizations often want a digital transformation.

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Grounding sky-high cloud costs: 3 hot tips

CIO

Cloud doesn’t just open the door to enabling advanced technologies like AI, hyper-automation, and big data analytics – it unlocks a complex realm of costs and expense management problems that can threaten innovation and its financial sustainability. Explore the synergies between Shadow IT and SaaS management. It’s a win-win.

Win 543
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Product manager salary: Pay range factors, tips for making more

CIO

As project-based business practices give way to product-focused cross-functional teams, the product manager role is taking on prominence, increasingly attracting interest from job candidates who might otherwise go into IT. Do product managers make good money? As you grow in your career, so will your salary.

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ChatGPT isn’t an AI strategy—but it should be a strategic tool

CIO

But if we step back and recognize that knowledge worker tasks such as building business cases, exchanging emails, and putting together slide decks are simply means to an end—in this case, “high-quality decisions”—we can look for a win-win. At first glance that might sound like a tradeoff. That is a dumb job.

IT 806
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10 best practices when partnering for strategic skills

CIO

IT leaders must rigorously assess their partners’ talent management and development strategies, build greater trust and transparency into the relationships, and invest in greater partner governance. Dig into talent management details. D ue diligence pays off. It’s an interesting combination.” Take a Goldilocks approach.