Sat.Apr 27, 2024 - Fri.May 03, 2024

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

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New Startup Uses AI to Help Forex Traders Make Better Insights

Smart Data Collective

AI has led to some major changes in the financial sector. There are many ways that financial professionals are using AI which includes with algorithmic trading as we stated in this article. One of the many ways that AI is changing finance is by revolutionizing forex trading.

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9 Strategies to Build a Successful Brand Reputation Management Strategy

mention

Reputation is not built overnight. What’s more, all it takes is just a few missteps–a botched NFT or a spokesperson who’s in the spotlight for all the wrong reasons–to ruin it. The concept of business relying on reputation, however, is nothing new. Even before Yelp reviews and Glassdoor, brands relied heavily on word-of-mouth. However, brand reputations are especially vulnerable today, where a few bad online reviews can damage years of impeccable service.

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The ZoomInfo Modern GTM Index: How Does Your Company Stack Up?

Zoominfo

One of the most urgent challenges facing businesses today is objectively evaluating their true go-to-market (GTM) capabilities. How reliable is the data? How lean is the tech stack? Are frontline sales and marketing teams working together, or against one another? Are campaigns and plays automated and coordinated, or one-off shots in the dark? Until now, it’s been difficult for many companies to definitively answer these questions, leading to misaligned expectations, wasted spend, and missed oppo

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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Coaching your IT team for change: 9 tips

CIO

When a necessary change hits your IT team, getting everyone to buy in and adapt is key — and challenging. Some team members will, by nature, fight any change. Even those once adaptable may have become change resistant due to years of near-constant turbulence. One Gartner study found that willingness to support organizational change dropped from 74% of employees in 2016 to just 43% in 2022.

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Comcast Business Accelerates Focus on Global Enterprise and U.S. Public Sector

TBR

TBR perspective Comcast Business (Nasdaq: CMCSA) is entering a new phase of evolution as the unit aims to extend its enviable 18-year track record of consistent, steady revenue growth in the face of new competitive threats and market maturity. Since its formation, Comcast Business has increased revenue from $256 million in 2006 to $9.3 billion in 2023, a CAGR of nearly 24%, and is on a path to achieve $10 billion in revenue in 2024.

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Celebrate 25 Years of LEGO® Star Wars™!

GoodData

Lightsabers, spaceships, and droids - LEGO® Star Wars™ has captured imaginations for 25 years. Let's explore the incredible success of the LEGO® Star Wars™!

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The new CIO mandate: Selling AI to employees

CIO

As organizations roll out AI applications and AI-enabled smartphones and devices, IT leaders may need to sell the benefits to employees or risk those investments falling short of business expectations. That’s because employees have decidedly mixed feelings about AI coming to their workplaces, according to the recent survey by IT solutions integrator Insight , even as many enterprises are already adopting or experimenting with AI and as AI-enabled phones begin hitting the market.

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Top Tips for Keeping Your AI Startup’s IT Staff Inspired

Smart Data Collective

AI startups should invest in the right IT support staff if they want to be successful.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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Granularity Is the True Data Advantage

Dataversity

Commerce today runs on data – guiding product development, improving operational efficiency, and personalizing the customer experience. However, many organizations fall into the trap of thinking that more data means more sales, when these two factors aren’t directly correlated. Often, executives will become overzealous in their digital transformations and cut blank checks for data collection, […] The post Granularity Is the True Data Advantage appeared first on DATAVERSITY.

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FAQ: How to Boost Marketing Productivity with HubSpot AI & More

Weidert Group

At our March Appleton HubSpot User Group (HUG) event, we asked participants to share their most pressing questions about artificial intelligence (AI) tools in HubSpot — along with some of the bigger LLMs like Claude , ChatGPT, and Gemini. Here’s why: The AI landscape is changing fast. New tools and capabilities are emerging almost daily. It’s an exciting time for marketers, but it can also be overwhelming.

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IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions

CIO

IBM has announced the expansion of its software portfolio to 92 countries in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISVs). Previously, the digital catalog was available in just five countries. This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace, IBM said in a statement.

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AI Could Change DUI Terms for Future Turo Insurance Policies

Smart Data Collective

AI is helping insurance companies better deal with DUIs when writing policies.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The role of Artificial Intelligence in infrastructure development of developed nations

SCIP

SCIP Insights The role of Artificial Intelligence in infrastructure development of developed nations In the ever-evolving landscape of infrastructure development, Artificial Intelligence (AI) 1stands as a transformative force, assisting in the current time of unprecedented efficiency, sustainability, and innovation. The AI market is projected to reach a whooping $407 billion by 2027 and as societies globally compete with the complexities of modern urbanization and the demand for resilient, inter

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The Rise of Augmented Analytics: Combining AI with BI for Enhanced Data Insights

Dataversity

Businesses today are drowning in data. The sheer volume and complexity of information available have made it increasingly difficult for organizations to extract meaningful insights using traditional business intelligence (BI) tools and the expertise of specialized data scientists. This is where augmented analytics comes in. This game-changing technology combines the power of artificial intelligence (AI) […] The post The Rise of Augmented Analytics: Combining AI with BI for Enhanced Data In

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Top 10 barriers to strategic IT success

CIO

To Carm Taglienti, the explosion of all things AI over the past few years has been both a pro and a con to IT teams. On the one hand, artificial intelligence has helped both technology departments and the business units to work better, faster, and cheaper. But on the other hand, AI and generative AI in particular, as well as the speed at which intelligence barreled its way into organizations, have disrupted many IT plans, says Taglienti, chief data officer and distinguished engineer at tech firm

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Data Storytelling: 6 Tips To Help You Tell Effective Data Stories

GoodData

Learn how to transform data into meaningful narratives that encourage data-driven action.

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Maximize Productivity and Simplify IT Management with Conversational AI

ChatGPT has dominated boardroom conversations for months now. From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia. Zia is a fully-trained analytics assistant that can perform a range of functions such as creating and adding reports to dashboards, providing conversational support to data analysis, insight discovery, bu

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ExxonMobil vs Chevron: How Big Oil Will be Impacted

Alpha Sense BI

Chevron’s acquisition of Hess—the deal that has elicited pandemonium across energy sectors, and even sparked comparisons to the start of “ an arms race ” between supermajors, has become a multibillion-dollar debacle involving ExxonMobil and ownership rights over Guyanian oilfields. In October of last year, Chevron announced plans to purchase outstanding shares of Hess in an all-stock transaction valued at $53 billion.

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Now Is the Time for Executives to Deploy Ethical Rules Around AI

Dataversity

For better or worse, AI is causing disruption in almost every field imaginable. Corporations around the world are embracing its possibilities to make work more efficient. The success of ChatGPT and other generative AI tools has also caught the attention of nearly every industry in an effort to meet profitability, efficiency, and sustainability goals.

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Data protection activists accuse ChatGPT of GDPR breach

CIO

European privacy rights group noyb filed a complaint against OpenAI with the Austrian Data Protection Authority on Monday, accusing the company of breaching the European Union’s General Data Protection Regulation (GDPR). The EU’s strict privacy rules require that companies allow individuals access to personal information held about them, as well as ensuring that such data is accurate.

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Next-Gen SQL: Discover AI-Powered Innovations in SQL Connect

Splash BI

Upcoming Webinar Next-Gen SQL: Discover AI-Powered Innovations in SQL Connect Thursday, May 30, 2024 01:00 PM - 02:00 PM ET Register now Abstract: Join us on May 30th for an exclusive webinar, where Sharath Marri, Solution Architect, and Drew Belleville, Solutions Sales Manager, will unveil the latest advancements in SQL Connect. This session will spotlight our newly integrated AI capabilities that are setting new standards in SQL development.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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A Step Ahead: IoT Data Characteristics — Seven Vs

TDAN BI

IoT (Internet of Things) incorporates many new and innovative technologies, such as sensors, smart devices, machine-to-machine communication, networking, advanced computing, and data analytics. One of the keys in the success of IoT is the data that flows underneath these technologies. Naturally, the IoT sensors and devices generate a huge amount of data automatically and continuously.

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Mind the Gap: The Data Chasm

Dataversity

Welcome to the inaugural edition of Mind the Gap, a monthly column exploring practical approaches for improving data understanding and data utilization (and whatever else seems interesting enough to share). This month, we start not with a gap but with a chasm – one that’s at the core of a bewildering paradox. We continue to see […] The post Mind the Gap: The Data Chasm appeared first on DATAVERSITY.

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The Java migration imperative: Why your business should upgrade now

CIO

Applications are the backbone of modern business. And when it comes to building enterprise applications, Java has made a name for itself as the Swiss Army Knife of programming languages. Its “write once, run anywhere” philosophy has driven widespread adoption and established the platform as the backbone of enterprise applications. In fact, 50% of today’s enterprise apps are Java-based – meaning most of today’s businesses rely on Java in some shape or form.

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#SplashTrains: How do I get up close and personal with my data?

Splash BI

How do I get up close and personal with my data? Thursday, May 16, 2024 11 AM EST – 12 NOON EST Register now Abstract: Have you made a move to Oracle Fusion Applications, but now somehow feel disconnected from your data? Join our Session Highlights: Revamped SQLConnect: Unveiling Enhanced Functionality and Performance to quickly access your Fusion Applications data.

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A Practical Guide to Business Intelligence Governance

Speaker: Marius Moscovici, CEO Metric Insights & Mike Smitheman, VP Metric Insights

While the proper governance of data is clearly critical to the success of any business intelligence organization, focusing on data governance alone is a huge mistake. Organizations continually fail to generate ROI on their governance initiatives because they are too narrow in scope. To be effective, Business Intelligence (BI) governance must cover both data and visualizations.

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The End of Agile – Part 4 (Lessons from Agile)

TDAN BI

In my first article, I laid out the basic premise for this series: an examination of how Agile has gone from the darling of the application development community to a virtual pariah that nobody wants to be associated with, and an exploration of the very important question of what we should replace it with.

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SQL at 50: A Lesson in How to Stay Relevant Around Data

Dataversity

Structured query language (SQL) is now 50 years old. The original paper for SQL (then called SEQUEL) was published in May 1974 by Raymond Boyce and Donald Chamberlin, and provided a guide for data manipulation based on a set of simple commands. Today, we take SQL for granted around data – it is still the third most […] The post SQL at 50: A Lesson in How to Stay Relevant Around Data appeared first on DATAVERSITY.

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6 steps the manufacturer of Arm & Hammer and OxiClean took to harden OT cybersecurity

CIO

The threat of cyberattack has never been higher, and nearly nine in 10 (88%) of security leaders believe their organization is not meeting the challenge of addressing security risks, according to the Foundry Security Priorities Study 2023. Manufacturing, in particular, is facing significant threats, with ransomware accounting for almost one-quarter of attacks (24%), according to Verizon’s 2023 Data Breach Investigations Report – Manufacturing Snapshot.

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