article thumbnail

UPS delivers customer wins with generative AI

CIO

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. Today’s genAI use cases are moving beyond individual augmentation to reach farther and deeper into the organization to connect organizational knowledge.

Win 764
article thumbnail

Continuous learning gives U.S. Bank a technology talent edge

CIO

For example, we’re positioning some of our top subject matter experts at relevant conferences and councils to share lessons learned from our transformation journey and we’re engaging with educational programs, like Girls Who Code , Summit Academy, and Minneapolis Community and Technical College to both develop and recruit diverse talent.

Banking 690
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to incubate a winning innovation program

CIO

In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values. Learn more about Protiviti’s Innovation vs.

article thumbnail

CDI — Accelerated, award-winning digital transformation with VMware Technologies

CIO

The firm had a handful of people who were the only ones with knowledge about key technologies that were being used by the business. Learn more. CDI was brought on board to eliminate those risks and prevent information from being lost if any key people ever left the organization. Digital Transformation

article thumbnail

The Fascinating Benefits of Machine Learning for Web Hosting Monetization

Smart Data Collective

If you’re eager to monetize the web hosting services you offer to third party site owners, or you have a selection of self-hosted sites which you are eager to wring more cash out of, then machine learning could be the answer. This is where machine learning from top developers comes into play.

Learning 251
article thumbnail

10 best practices when partnering for strategic skills

CIO

In addition to AI and machine learning, data science, cybersecurity, and other hard-to-find skills , IT leaders are also looking for outside help to accelerate the adoption of DevOps or product-/program-based operating models. Establish opportunities for bilateral knowledge transfer. Dig into talent management details.

article thumbnail

ChatGPT isn’t an AI strategy—but it should be a strategic tool

CIO

But if we step back and recognize that knowledge worker tasks such as building business cases, exchanging emails, and putting together slide decks are simply means to an end—in this case, “high-quality decisions”—we can look for a win-win. Learn more about generative AI. Artificial Intelligence, Machine Learning

IT 829