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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

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ChatGPT isn’t an AI strategy—but it should be a strategic tool

CIO

New research from Microsoft on use of its Copilot AI assistant points to ways that everyone—from the most junior individual contributor to the CEO—can lean in to doing so in any organization. Learn more about generative AI. Artificial Intelligence, Machine Learning At first glance that might sound like a tradeoff.

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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. Recent research found that application modernization took an average of 16 months.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. These days that includes generative AI.

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5 hot IT leadership trends — and 4 going cold

CIO

But one’s knowledge of the business and ability to drive business value will prove the exception. And a more fluid hiring approach helps attract and retain top talent by making it clear they’ll be exposed to the latest, most innovative technology and platforms and given the time and support to learn them.

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One weird trick to accelerate your organization’s generative AI strategy

CIO

Winning strategies are a set of powerful and interrelated choices, made in mindful order: “where to play” precedes “how to win.” But its most impactful use will be found amplifying the power of the specific choices each organization has already made about how to compete and win.

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Editor’s note: Behind our new look

CIO

They watch, listen, research, attend events, and actively participate in communities to keep on top of the latest changes in the industry, learn from their peers, and share their experiences and knowledge. Today’s CIO audience doesn’t just read about IT and leadership trends and strategies.

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