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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. IT organizations have responded in kind, with 52% already building or deploying GenAI solutions according to Dell research 1.

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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

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University of Ottawa’s Martin Bernier on continuous learning

CIO

In Martin Bernier’s case, as CIO of the University of Ottawa, managing the hyper-dynamic environment of 50,000 students, faculties and research groups is a discipline that requires both a holistic and granular approach across many departments in order to bring everything together in relative harmony.

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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

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The Growing Role of Analytics in Business Knowledge Management

Smart Data Collective

In the current economic turbulent times, showing business stakeholders that your knowledge sharing and reusing brings business value works as a driving force for investing in a knowledge management tool. . But, how do you convince stakeholders about the importance of knowledge management? Knowledge base adoption.

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Top 10 AI graduate degree programs

CIO

Carnegie Mellon University The Machine Learning Department of the School of Computer Science at Carnegie Mellon University was founded in 2006 and grew out of the Center for Automated Learning and Discovery (CALD), itself created in 1997 as an interdisciplinary group of researchers with interests in statistics and machine learning.

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3 areas where gen AI improves productivity — until its limits are exceeded

CIO

According to a research report IDC released in November, based on a survey of over 2,100 business leaders and decision makers with responsibility for AI transformation, 71% of companies already using AI are seeing returns on their AI investments within 14 months, averaging $3.50 for every $1 spent. We did side-by-side testing,” he says.

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