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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. Still, Subramanian is confident MeRA can continue to evolve and learn to handle the most complex of customer requests and business processes.

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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technology research and advisory firm ISG. Are you looking to build a winning IT culture?

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. This is a lesson the executive team at Aflac learned a few years ago when implementing chat. “We

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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. Recent research found that application modernization took an average of 16 months.

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Let Business Needs Guide Your Winning Data Team

CIO

CIO.com’s 2023 State of the CIO research found that data science/analytics is one of the top three tech-related skills CIOs are trying to hire – and 22% said it’s one of the three most difficult to fill. The shortage of data science skills continues to frustrate organizations in their quest to become more data driven.

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A CIO primer on addressing perceived AI risks

CIO

As it happens, a whole lot of what’s called AI these days consists of machine learning on the part of neural networks, whose learning consists of inferring causation from correlation. You notice that whoever wins the Star Baker award in one episode tends to bake more poorly in the next episode. Quite the opposite.

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CIOs in transition: 5 tips for landing your next IT leadership job

CIO

Time feels like it slows down without your past job responsibilities, and you have to manage your schedule, which includes learning, networking, and taking care of your mental health. Assess your skills and intangibles Networking will help IT leaders in transition find opportunities, test their pitches, and learn about tech trends.

IT 488