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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

Win 764
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ChatGPT isn’t an AI strategy—but it should be a strategic tool

CIO

New research from Microsoft on use of its Copilot AI assistant points to ways that everyone—from the most junior individual contributor to the CEO—can lean in to doing so in any organization. That said, it’s still worthwhile to think about how to use large language model (LLM)-powered tools like ChatGPT in more strategic ways.

IT 829
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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. Recent research found that application modernization took an average of 16 months.

IT 877
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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. These days that includes generative AI.

IT 781
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Recap of wins and losses – July 2022 edition

FedSavvy

Transferring into the latter half of FY2022, we look back at some of the major contract wins that jumpstarted 2022. Highlighting some of these wins can give insight into the implications for your current and future competitors. Figure 1 – A summary of major contract wins in 2022. The protest was fully cleared in June 2022.

Win 130
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One weird trick to accelerate your organization’s generative AI strategy

CIO

Winning strategies are a set of powerful and interrelated choices, made in mindful order: “where to play” precedes “how to win.” But its most impactful use will be found amplifying the power of the specific choices each organization has already made about how to compete and win.

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Editor’s note: Behind our new look

CIO

They watch, listen, research, attend events, and actively participate in communities to keep on top of the latest changes in the industry, learn from their peers, and share their experiences and knowledge. Today’s CIO audience doesn’t just read about IT and leadership trends and strategies.

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