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Payment-processing outages at UK retailers raise reliability issues for cashless transactions

CIO

Payment-processing failures at several high-profile retail brands in the UK over the past week disrupted on-site customer service and stirred speculation about the cause of the outages. The layers of technology that go into a payment environment are surprisingly complex,” he said in an interview. Conspiracy or coincidence?

Retail 686
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How retailers are empowering business transformation with TCS and Microsoft Cloud

CIO

The retail industry is always in motion. Retailers are also improving customer experiences by removing friction. When retailers embark on this journey, they gain more control in providing optimum customer experience and give their customers a sense of affiliation at the same time” says Shree Venkat.

Retail 576
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An archetype-based approach to driving your global workforce transformation

CIO

As technology becomes ever more important to strategy, IT leaders are reconsidering their workforce compositions. Step 1: Assess the demand profile By shifting the composition of your workforce, you are bound to affect certain functions, capabilities, or products. What key technologies are they using? Are they working in agile?

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10 generative AI certs and certificate programs to grow your skills

CIO

Generative AI is poised to disrupt nearly every industry, and IT professionals with highly sought after gen AI skills are in high demand, as companies seek to harness the technology for various digital and operational initiatives.

Knowledge 814
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The Omnichannel Shopping Experience: How to Address Customer Preferences

CIO

All consumers say that having the ability to pay how they want is the most important feature retailers offer.”. A critical step in creating a smooth journey is offering digital profiles that can be accessed by customers across multiple synchronous shopping channels. Nearly two-thirds (65%) of U.S. Nearly two-thirds (65%) of U.S.

Profiling 572
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5 ways AI is showing promise as a decision-maker

CIO

An AI system can gather data from customer relationship management software, social media profiles, email interactions, and purchase histories to identify the candidates most likely to convert. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.

Airline 784
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The rise of the data lakehouse: A new era of data value

CIO

To find out, he queried Walgreens’ data lakehouse, implemented with Databricks technology on Microsoft Azure. “We For Guadagno, the need to match vaccine availability with patient demand came at the right moment, technologically speaking. We leveraged the lakehouse to understand the moment,” the CIO says. Enter the data lakehouse.