CIO
NOVEMBER 20, 2023
An AI system can gather data from customer relationship management software, social media profiles, email interactions, and purchase histories to identify the candidates most likely to convert. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.
CIO
SEPTEMBER 12, 2022
All consumers say that having the ability to pay how they want is the most important feature retailers offer.”. A critical step in creating a smooth journey is offering digital profiles that can be accessed by customers across multiple synchronous shopping channels. Nearly two-thirds (65%) of U.S. Nearly two-thirds (65%) of U.S.
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CIO
MAY 16, 2023
A tier 1 US retail bank tackled paper at more than 5,000 of its branches. So, the challenge here is not just about paper but how we get all this data into a digital format and a unified customer profile.” They achieved a secure chain of custody with files in an electronic repository. What’s taking so long?
CIO
AUGUST 18, 2022
The 2022 Global Digital Shopping Index provides insights into how mobile-first shoppers are reshaping what success looks like for merchants in a new world of retail. Some 59% of merchants allowed shoppers to create digital profiles that could be accessed across mobile, laptop and other digital channels in 2021, up 16% from 2020.
CIO
MARCH 20, 2024
Payment-processing failures at several high-profile retail brands in the UK over the past week disrupted on-site customer service and stirred speculation about the cause of the outages. The larger the merchant, the more complex it could be. I suspect the forensics will be done and someone will figure out where responsibility lies.”
Intelligence Node
FEBRUARY 13, 2024
In the 21st century, the profile of the digital shopper has evolved dramatically, mirroring the seismic shifts in the retail landscape. Today’s retail environment is predominantly digital, with consumers expecting. The post 8 Digital Shopper Secrets to Understand the Modern Consumer appeared first on Blog.
CIO
OCTOBER 20, 2022
Retailers are not the only people looking forward to the holiday season. Whaling: Emails sent to senior executives such as CEOs or CFOs as part of a high-profile targeting scam. Spear phishing: Attackers send emails to specific targets who they know have the information they need – such as everyone in the sales or IT department.
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