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5 ways AI is showing promise as a decision-maker

CIO

An AI system can gather data from customer relationship management software, social media profiles, email interactions, and purchase histories to identify the candidates most likely to convert. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.

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The Omnichannel Shopping Experience: How to Address Customer Preferences

CIO

All consumers say that having the ability to pay how they want is the most important feature retailers offer.”. A critical step in creating a smooth journey is offering digital profiles that can be accessed by customers across multiple synchronous shopping channels. Nearly two-thirds (65%) of U.S.

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It’s time to go paperless: are bank branches ready?

CIO

A tier 1 US retail bank tackled paper at more than 5,000 of its branches. Documents from other locations, such as cloud repositories, enterprise content management systems, and file shares, can be accessed for enhanced visibility and connection. They achieved a secure chain of custody with files in an electronic repository.

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3 ways to deter phishing attacks in 2023

CIO

Retailers are not the only people looking forward to the holiday season. In fact, CIO has reported that it takes only a few minutes for experienced hackers to set up a social engineering attack against enterprises (and their managed service providers) that consider themselves to be secure and protected.

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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. Behind the scenes, the company linked their customers’ Domino’s and Twitter profiles to enable this innovation. It’s great to fail fast to build momentum, maximize learning and manage risk. It’s a familiar story: Netflix beat Blockbuster; Amazon beat Borders.

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Payment-processing outages at UK retailers raise reliability issues for cashless transactions

CIO

Payment-processing failures at several high-profile retail brands in the UK over the past week disrupted on-site customer service and stirred speculation about the cause of the outages. The larger the merchant, the more complex it could be. I suspect the forensics will be done and someone will figure out where responsibility lies.”

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Social commerce: A guide for brands and retailers

bazaarvoice

They can then be grouped in collections using the Instagram Commerce Manager. Brands on Pinterest can also enable a Shop tab on their profile, consolidating all of their shoppable images and video Pins According to Pinterest , shoppers are willing to spend “80% more per month” on their platform compared to other social commerce platforms.