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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. Still, Subramanian is confident MeRA can continue to evolve and learn to handle the most complex of customer requests and business processes.

Win 867
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CIOs in transition: 5 tips for landing your next IT leadership job

CIO

Time feels like it slows down without your past job responsibilities, and you have to manage your schedule, which includes learning, networking, and taking care of your mental health. Assess your skills and intangibles Networking will help IT leaders in transition find opportunities, test their pitches, and learn about tech trends.

IT 554
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How to Conduct a Win/Loss Analysis in B2B Sales

Zoominfo

A win/loss analysis is the process of studying past business deals in order to generate valuable insights about your company’s selling practices. In fact, companies that conduct win/loss analyses consistently outperform those that don’t in the following areas ( source ): Customer retention rate: 60% vs. 48%. How was their sales pitch?

Loss 223
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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. However, in the last two years, OCI has begun to attract more new customers of its own.”

IT 769
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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

To keep up, Redmond formed a steering committee to identify opportunities based on business objectives, and whittled a long list of prospective projects down to about a dozen that range from inventory and supply chain management to sales forecasting. “We We don’t want to just go off to the next shiny object,” she says. “We

Banking 812
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Better Sales Coaching: 7 Effective Sales Coaching Techniques

Zoominfo

It’s true that most sales professionals improve with experience, but if you can provide feedback and personalized goals, it’s possible to accelerate the learning process and get your sellers engaging with prospects faster. This is the time-tested practice of sales coaching. What is Sales Coaching?

Sales 130
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Huabao sniffs out the ultimate efficiency formula

CIO

Major finance and business information, along with sales and subcontracting documents, were processed manually and offline. Scents of the future Based in Hong Kong, the Huabao Group was established in 1996, specializing in research and development (R&D), production, and sales of fragrances and flavors.

KPI 590