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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It’s a familiar story: Netflix beat Blockbuster; Amazon beat Borders.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. These days that includes generative AI.

IT 781
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How to Lose With AI

CIO

Cognitive capital” refers to the stock of knowledge, skills, and abilities that individuals use to create economic value. But metaphors and slogans are actually the tell behind their winning ways. The popular AI tool’s answer to “How can a retailer create an affordable, joyful shopping experience for middle-class midwestern moms?”

Capital 325
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5 ways to maximize your cloud investment

CIO

Measure often, monitor constantly Proper insights require both a knowledge of desired business outcomes overall and for each business unit, and ongoing monitoring of key metrics. For example, retail sites typically have times when very few people shop. Know what’s the bigger win for them and what’s on their roadmap,” he advises.

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What it’s going to take for advanced AI to reshape the enterprise landscape

CIO

But while opportunities to use AI are very real – and ChatGPT’s democratisation is accelerating generative AI test-and-learn faster than QR code adoption during the Covid pandemic – the utopia of substantial business wins through autonomous AI is a fair way off. What data governance, operational and ethical considerations must we factor in?

Retail 325
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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO

Where winning companies deviate from the norm is that they look for opportunities to attract and retain customers by making experience and service a signature competitive advantage. Field service drives revenue and cost savings If you think about luxury goods and retail, many employ a strategic service offering called “clienteling.”

Research 724
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Digital transformation in retail: A guide for brands

bazaarvoice

This is a guide on how (and why) retail brands need to fully embrace and execute digital transformation. We’ll explain what that means, the benefits, what channels to focus on, and tactics for a digital transformation strategy in retail that will attract and retain shoppers. Chapters: What is retail digital transformation?

Retail 52