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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores. Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores.

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10 most powerful ERP vendors today

CIO

In its latest MarketScape on worldwide SaaS and cloud-enabled large enterprise ERP, IDC says, “The pace of innovation is increasing, and ERP vendors focused on AI, ML, natural language processing (NLP), chatbots, robotics process automation (RPA), and genAI are critical partners to consider for the digital future.

Finance 733
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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. The vendor’s database expertise is also a major plus for the cloud. These days that includes generative AI.

IT 756
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How to Lose With AI

CIO

Cognitive capital” refers to the stock of knowledge, skills, and abilities that individuals use to create economic value. While modern AI expands the toolset for achieving this, other tools—such as slogans, metaphors, and symbols—may be “low tech,” but they’re equally indispensable for innovation that moves the needle.

Capital 325
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5 ways to maximize your cloud investment

CIO

Measure often, monitor constantly Proper insights require both a knowledge of desired business outcomes overall and for each business unit, and ongoing monitoring of key metrics. For example, retail sites typically have times when very few people shop. Know what’s the bigger win for them and what’s on their roadmap,” he advises.

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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO

Where winning companies deviate from the norm is that they look for opportunities to attract and retain customers by making experience and service a signature competitive advantage. Working with service and sales leaders over the years, I can honestly say that it’s usually not “innovation” or “groundbreaking” or “growth driver.”

Research 681
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What it’s going to take for advanced AI to reshape the enterprise landscape

CIO

But while opportunities to use AI are very real – and ChatGPT’s democratisation is accelerating generative AI test-and-learn faster than QR code adoption during the Covid pandemic – the utopia of substantial business wins through autonomous AI is a fair way off. What data governance, operational and ethical considerations must we factor in?

Retail 325