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How to incubate a winning innovation program

CIO

Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores. They recognize that innovative use of technology is enabling new business models with competition-crushing advantages built right in. Soon after, Netscape achieved 80% of the browser market.

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UPS delivers customer wins with generative AI

CIO

MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company. “By alleviating the burden on our human agents, it enables them to focus on more complex and nuanced customer needs.”

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How to create a culture of innovation

CIO

A shift has occurred and IT is now viewed as an equal partner in driving business growth with CIOs recognized as the de facto leaders of innovation. Here, they and others share seven ways to create and nurture a culture of innovation. Innovation is a double-edged sword: It is critical to growth — but that’s also what makes it risky. “It

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Driving a culture of innovation at Merchants Fleet

CIO

I think it starts with me to be knowledgeable in this space.” Charlton recently spoke to Maryfran Johnson, CEO of Maryfran Johnson Media and host of the IDG Tech(talk) podcast, about investing in people and collaboration in order to remain competitive and drive innovation. Innovation Watch the full video below for more insights.

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CDI — Accelerated, award-winning digital transformation with VMware Technologies

CIO

It’s this dedication to their clients that earned CDI this year’s Cloud Innovation & SaaS Transformation Award for the Americas in the 2023 VMware Partner Achievement Awards. This is paving the way for new and innovative solutions to come to market, such as VMware Cross-Cloud managed services.

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10 best practices when partnering for strategic skills

CIO

Collaboration with external partners allows enterprises to enhance their IT prowess, drive innovation, and bridge skill gaps more effectively amid a swiftly evolving digital landscape,” says Arpita Dwivedi, practice director at Everest Group. Establish opportunities for bilateral knowledge transfer. Invest in win-wins.

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4 skills that can help companies thrive with AI

CIO

Every day, knowledge workers are teaming up in new ways with intelligent machines. Understand the business In-depth knowledge of market dynamics, product-market fit, and understanding your customer have always been essential business skills, but they’re especially critical in the AI era, says Subbaiah.