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UPS delivers customer wins with generative AI

CIO

MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company. “By alleviating the burden on our human agents, it enables them to focus on more complex and nuanced customer needs.”

Win 860
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Technical Analysis is Changing Quickly in the Era of Big Data

Smart Data Collective

When it comes to predicting future price movements in the market, technical analysis emerges as the most powerful weapon at our disposal. Technical analysis is a calculated science based on historical and real data, not some hocus-pocus or game of chance. Charts, indicators, and oscillators are just a few of the many tools available.

Analysis 192
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5 ways to maximize your cloud investment

CIO

Understanding the price differentials between reserve and regular pricing is key to performing that analysis. Measure often, monitor constantly Proper insights require both a knowledge of desired business outcomes overall and for each business unit, and ongoing monitoring of key metrics. Today, he says, they operate more accurately.

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Sport analytics leverage AI and ML to improve the game

CIO

In the years since author Michael Lewis popularized sabermetrics in his 2003 book, Moneyball: The Art of Winning an Unfair Game , sports analytics has evolved considerably beyond baseball. With this huge amount of data per month, we’re able to offer stats and reports,” says Ana Rosa Victoria Bruno, innovation manager at LaLiga.

Sports 595
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5 hot IT leadership trends — and 4 going cold

CIO

Here tech leaders discuss how they’re innovating in an uncertain world by returning to the basics of good leadership, building trust, promoting transparency, and leaning into strategy over skillset. Instead, he argues, tech leaders who excel at business strategy and analysis will be more in demand.

IT 793
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Recap of wins and losses – July 2022 edition

FedSavvy

Transferring into the latter half of FY2022, we look back at some of the major contract wins that jumpstarted 2022. Highlighting some of these wins can give insight into the implications for your current and future competitors. Figure 1 – A summary of major contract wins in 2022. The protest was fully cleared in June 2022.

Win 130
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Belcorp reimagines R&D with AI

CIO

That, in turn, led to a slew of manual processes to make descriptive analysis of the test results. Belcorp’s answer was a new AI Innovation Labs platform, which has earned the company a CIO 100 Award in IT Excellence. Building the AI Innovation Lab Platform Belcorp developed the platform in two primary stages.