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How to incubate a winning innovation program

CIO

When leaders consider how technology has enabled the transformation of business models over the past several years, few would disagree that the world has changed dramatically. Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores.

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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. “By

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CDI — Accelerated, award-winning digital transformation with VMware Technologies

CIO

Instead of recommending the same services to each client, CDI creates individualized suites of technology and managed services to solve each business’s particular need. Organizations continue to evolve and understand more about the different technologies available to them—hyperscalers, on-premises, edge, hybrid or multi-cloud, and others.

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How to create a culture of innovation

CIO

A shift has occurred and IT is now viewed as an equal partner in driving business growth with CIOs recognized as the de facto leaders of innovation. Here, they and others share seven ways to create and nurture a culture of innovation. Innovation is a double-edged sword: It is critical to growth — but that’s also what makes it risky. “It

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Continuous learning gives U.S. Bank a technology talent edge

CIO

Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.

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Driving a culture of innovation at Merchants Fleet

CIO

And according to Jeanine Charlton, the company’s SVP and chief technology and digital officer, 2021 was their best year ever, helped in large part to its approach to digital transformation and an emphasis on organizational culture. I think it starts with me to be knowledgeable in this space.” It’s been very effective. she says. “We

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People, processes, and technology shine bright on the road to digital transformation

CIO

The vision was to enable a digital transformation by building a highly skilled engineering workforce, supporting discipline and employee experience, embracing extreme automation, enforcing a single agile way of working, and optimizing our technology and reliability.