Remove how-to-use-your-data-to-deliver-a-first-rate-customer-experience
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How to Use Your Data to Deliver a First-Rate Customer Experience

Dataversity

Excellent customer experience (CX) is no longer a “nice-to-have” – it’s a must. Fortunately for marketers, brands have access to droves of data to drive their CX. They just need to know how to optimize it. The post How to Use Your Data to Deliver a First-Rate Customer Experience appeared first on DATAVERSITY.

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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. That focus means we’re generating good customer outcomes more regularly than we were 12 or 18 months ago.

Banking 803
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Whether your technology is new or old, lifecycle management is key

CIO

Does your organization see technology infrastructure as a commodity or as a strategic business enabler? The answer will shape your approach to infrastructure: you can keep legacy infrastructure going as long as you can, or you can pursue the cutting edge of technology. The same principle applies to infrastructure.

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What it takes to land a CIO gig in 2024

CIO

Sometimes I gauge that with how often I’m contacted by recruiters, and I have to say the last month it has been picking up. Key skills and experiences for landing a new CIO gig in 2024 As to the recruiting basics for CIOs in 2024, new candidates can expect a host of top trends vying for their attention.

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To Improve Customer Experience, Improve the Digital Employee Experience

CIO

You heard about a nightmare scenario playing out for peers at other companies and hope it doesn’t affect yours. Trouble tickets are rolling in, and there’s a lack of qualified people to address security alerts and help desk issues right when customer demand, supply shortages, and potential threats are at their peak.

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From Cloud to Customer

CIO

Three-quarters of European enterprises use a mix of three main cloud hyperscale platform providers. Multiple clouds mean multiple problems of interoperability that undermine marketer confidence in customer profiles and the customer data truth. This is expected to rise to an almost ubiquitous level of 96% by 2026.

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Beyond gigabit: the need for 10 Gbps in business networks

CIO

This not only includes the hundreds or thousands of workers simultaneously on video calls, but also high bandwidth video streams used in 3D quality monitoring on manufacturing lines. “As A network that can handle large amounts of data throughput can still be crippled by delay bottlenecks in the network’s two-way responsiveness.

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