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How Italian CIOs produce value with gen AI

CIO

This is the case of Alpitour World, one of Italy’s largest travel companies, where gen AI projects have merged with preexisting uses of AI. Another gen AI application winning over CIOs is its knack for coding, according to Alessio Maffei, ICT manager of Milan-based student and family-focused travel company Inter-studioviaggi. “At

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. In June, the Lufthansa Group’s Digital Hangar touched down in Barcelona.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar.

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Travelex leverages cloud-based customer data platform to boost retention

CIO

Money generated from prepaid travel cards is set to quadruple between 2022 and 2032, from $120.5 This sharp upward trajectory is due in large part to an increase in international travel as tourist numbers slowly climb up to pre-pandemic levels. billion to $492.80 billion, according to Allied Market Research.

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Using business technology to help Ukrainians in need

CIO

You’re forced to leave all you know and travel to a foreign land. Known as the Emergency Response Application (ERA), the free mobile solution was built using the SAP Business Technology Platform and acts as a conduit to match people with resources. War has come to your home. But you’re not sure where to turn in the new land.

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Why Internet Performance Monitoring is the new frontier in a distributed world

CIO

Introducing Internet Performance Monitoring Internet Performance Monitoring (IPM) is a new generation of solutions that provide deep visibility into every aspect of the internet that impacts a business. Although both APM and IPM leverage synthetics, Real User Monitoring (RUM), and performance profiling, IPM employs these tools differently.

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Is Vietnam the next source for CIO inspiration?

CIO

Its presence is hard to miss when travelling through the country, and the company even presides over universities that feed into the national plan to become a digital leader. It’s beginning to differentiate itself on the global scale based on its openness in its business culture, and willingness to invest in research and development.”