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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,” he says.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

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Travelex leverages cloud-based customer data platform to boost retention

CIO

Money generated from prepaid travel cards is set to quadruple between 2022 and 2032, from $120.5 This sharp upward trajectory is due in large part to an increase in international travel as tourist numbers slowly climb up to pre-pandemic levels. billion to $492.80 billion, according to Allied Market Research.

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Why Internet Performance Monitoring is the new frontier in a distributed world

CIO

Although both APM and IPM leverage synthetics, Real User Monitoring (RUM), and performance profiling, IPM employs these tools differently. APM primarily uses synthetic agents in the cloud for cloud-to-cloud monitoring, effective for application optimization but inadequate for assessing real user experiences.

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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Honestly, it’s a wonder the system works at all. Probably the worst IT airline disaster of 2023 came on the government side, however.

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Top IT exec recuiters weigh in on talent trends today

CIO

Do you want to travel? You’re going to travel around; you’re going to be busy. Shawn has this Hericlitus quote on his LinkedIn profile: ‘Out of every one hundred, ten shouldn’t even be there, eighty are just targets, nine are the real fighters, and we are lucky to have them, for they make the battle. Do you want a full-time job?

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Business Intelligence for Travel: Enable Success!

Elegant BI

Analytics for Travel Businesses Can Provide a Competitive Advantage! The travel industry is very competitive! A travel-related business must have access to up-to-date analysis and information to monitor targets, manage performance, communicate with clients and forecast trends for new product and service offerings.

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