article thumbnail

8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Honestly, it’s a wonder the system works at all. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airline 865
article thumbnail

7 Instagram Customer Care Best Practices to Follow

mention

With 2 billion monthly active users , 90% of whom follow at least 1 business profile in-app, it’s not just for marketing your products. Its bio redirects customers with concerns to the website and the profile also sends them a message through Instagram DM. Over the last few years, Instagram has evolved as a marketing channel.

Airline 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Optimism in US Aerospace and Defense Industry Despite Lingering COVID-19 Jitters

ArchIntel

However, as the world heads into 2022, trends in commercial air travel and customer order activity are in much better shape than earlier post-COVID expectations, which is a positive sign for the industry. Global distribution of COVID vaccines is helping to clear a path toward normalization of air travel, a Deloitte report said.

Profiling 104
article thumbnail

US Telecommunications Industry to Maintain Growth Amid Competition-Charged Environment

ArchIntel

Executive Profile: Kevin Cooke, Business Intelligence Manager at Verizon Wireless. Executive Profile: Zack Fields, Senior Manager of Mover Marketing at Cox Communications. He recalls having been hired during a growth period and as a result traveled internationally to manage software, marketing and onsite support for conferences.

article thumbnail

Aerospace and Defense Industry to Face Opportunities, Challenges in 2021

ArchIntel

Deloitte does not expect commercial air travel to return to pre-pandemic levels until at least 2024, likely resulting in lower aircraft and rotorcraft orders and deliveries. Executive Profile: Stefanie Kowitt, Capture Excellence and CI Team Lead at Lockheed Martin. Commercial aerospace is recovering, albeit slowly.

article thumbnail

What is Consumer Behavior in Marketing?

Netbasequid

For example, if we analyze flavor profiles and look into the behaviors driving sentiment, we find the word “want” standing out prominently above the rest. Let’s say, for example, you’re fleshing out campaign ideas and want to find ways to tie messaging to the upcoming travel season.

article thumbnail

Competition Fever to Run High in US Defense Sector Amid COVID-19 Disruptions

ArchIntel

For the sake of perspective, the commercial aerospace sector is seen to experience negative growth because of the sharp decrease in travel demand. Executive Profile: Andrew Jesmain, Senior Business Development Manager at L3Harris Technologies. government amid the emergence of new threats worldwide. Baltimore Area.