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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. We needed to think about those disciplines together and make progress to maximize the benefit to our customers and our business overall.รข??. Another focus is on finding and nurturing talent.

Travel 837
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Travel Industry Revitalized by Seamless, Secure Payment Options

CIO

With a travel resurgence already well under way, itโ€™s essential for industry organizations to ensure they are offering consumers payment options that are not just convenient, but that also reduce risk and instill confidence with every transaction. Travel is back, and the industry needs to make sure theyโ€™re keeping pace.

Travel 617
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Avoiding a Stay at a Haunted Hotel And Why We Need a Travel App for That

CIO

Imagine booking a room at a small, charming, off-the-beaten-path hotel on the Hawaiian island of Kauai using a popular mobile travel app, only to discover that the room isโ€ฆ haunted! As Dana told it, she went to bed at midnight after a long travel day. Does such a travel app exist? Thatโ€™s what happened to my friend Dana.

Travel 590
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Choice Hotelsโ€™ all-in cloud journey to sustainable business value

CIO

Iโ€™m not in the business of managing infrastructure,โ€ says Kirkland, whose previous stints at GoDaddy and Intel helped build the technology acumen he parlays in a new type of industry he joined in 2015. โ€œI I am in the business of hospitality. To me, thatโ€™s the untapped opportunity for every business and every company in the world.

Hospitals 905
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IT to thank for most of Radisson Hotel Groupโ€™s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime Gonzรกlez-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 โ€” a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. Technology impacts what the hotel of the future will be like.

IT 711
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How Palladium targets tech to better serve the business

CIO

At the end of the 1960s, Spanish businessman Abel Matutes had an ambitious dream to bring paradise closer to travelers by offering incredible experiences. Itโ€™s allowed greater flexibility, scalability, and efficiency in our business processes, maintaining all the innovation developed in the previous version,โ€ he says.

Business 617
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Why entrepreneurs claim thereโ€™s no better place to do business than Puerto Rico

CIO

There was a large gap between the capabilities of the software solutions that businesses could buy and the unique requirements that they had for automating key business processes. Business was good, and the company grew, mostly serving businesses located in Puerto Rico. citizens can travel there without a passport.