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Why entrepreneurs claim there’s no better place to do business than Puerto Rico

CIO

There was a large gap between the capabilities of the software solutions that businesses could buy and the unique requirements that they had for automating key business processes. Business was good, and the company grew, mostly serving businesses located in Puerto Rico. The advantages of Puerto Rico were just too great.

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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. How many people, then, make up Radisson’s IT area worldwide?

IT 725
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Choice Hotels’ all-in cloud journey to sustainable business value

CIO

I’m not in the business of managing infrastructure,” says Kirkland, whose previous stints at GoDaddy and Intel helped build the technology acumen he parlays in a new type of industry he joined in 2015. “I I am in the business of hospitality. The company is on schedule to be 100% in the cloud by year’s end, the CIO says.

Hospitals 905
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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar.

Airline 902
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IHG maximizes hospitality with multicloud

CIO

For IHG Hotels and Resorts, the cloud provides just the right accommodation for business success. Moreover, IHG’s cloud backbone enables it to take advantage of emerging SaaS offerings, such as Speakeasy AI conversational chatbots, and deliver its own IHG Voice Cloud AI service to help guests and reception desk clerks at hundreds of hotels.

Hospitals 829
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” Different business units within the company work differently.

Travel 747
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5 pillars of a cloud-conscious culture

CIO

Most CIOs recognize the advantages of cloud, the global reach it provides, and the ease with which services can be scaled up and back down again. It enables us to free our people so they can innovate and create lasting competitive advantage.” But recognizing cloud advantages doesn’t always mean a smooth transition from on-prem.