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Why entrepreneurs claim there’s no better place to do business than Puerto Rico

CIO

So, he traveled to DC, where he was able to secure contracts with companies that provided software to the U.S. The advantages of Puerto Rico were just too great. “I I always talk about the Puerto Rico advantage,” Lugo said. citizens can travel there without a passport. Lugo knew he had to diversify his customer base.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

Airline 902
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Accelerating Industry 4.0 at warp speed: The role of GenAI at the factory edge

CIO

Within seconds, you are traveling faster than the speed of light to reach a Klingon war in the Alpha Quadrant–arriving in minutes versus years. Edge-deployed SLMs along with NLP interfaces for users translate into rapid responsiveness, better customer experiences, and a newfound competitive advantage. Captain James T.

Travel 880
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” When they call, their records pop up.

Travel 747
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IHG maximizes hospitality with multicloud

CIO

Moreover, IHG’s cloud backbone enables it to take advantage of emerging SaaS offerings, such as Speakeasy AI conversational chatbots, and deliver its own IHG Voice Cloud AI service to help guests and reception desk clerks at hundreds of hotels. Digital Transformation, Multi Cloud, Travel and Hospitality Industry

Hospitals 829
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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. How many people, then, make up Radisson’s IT area worldwide?

IT 725
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Choice Hotels’ all-in cloud journey to sustainable business value

CIO

By 2015, it was redesigning its property management system on the cloud, called Choice Advantage, which is licensed to third-party companies, including rivals. Cloud Computing, Green IT, Travel and Hospitality Industry. The company is on schedule to be 100% in the cloud by year’s end, the CIO says.

Hospitals 905