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Choice Hotels’ all-in cloud journey to sustainable business value

CIO

Kirkland, a founding member of SustainabilityIT.org, an organization to drive global sustainability through technology leadership, says Choice was the first hospitality company to make a strategic commitment to developing a cloud-native and sustainable platform on AWS. I am in the business of hospitality.

Hospitals 862
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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. How many people, then, make up Radisson’s IT area worldwide?

IT 656
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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar.

Airline 862
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IHG maximizes hospitality with multicloud

CIO

For IHG Hotels and Resorts, the cloud provides just the right accommodation for business success. Moreover, IHG’s cloud backbone enables it to take advantage of emerging SaaS offerings, such as Speakeasy AI conversational chatbots, and deliver its own IHG Voice Cloud AI service to help guests and reception desk clerks at hundreds of hotels.

Hospitals 797
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5 pillars of a cloud-conscious culture

CIO

Most CIOs recognize the advantages of cloud, the global reach it provides, and the ease with which services can be scaled up and back down again. It enables us to free our people so they can innovate and create lasting competitive advantage.” But recognizing cloud advantages doesn’t always mean a smooth transition from on-prem.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” The IVR was also not standardized across the company.

Travel 747
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Mapping the progress of Air New Zealand’s digital rebuild

CIO

So meeting challenges to compete is nothing new, but business all but came to a halt during the pandemic in 2020. So we set out to build a mobile TV app business, on 2g networks before the iPhone. About 16% of New Zealand’s GDP relies on air travel, whereas in the US, it’s about 4%. Watch the full video below for more insights.

Airline 494