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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

Airline 890
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IHG maximizes hospitality with multicloud

CIO

More than 70% of IHG’s hotels — a portfolio that includes InterContinental, Kimpton Hotels, and Holiday Inn — are franchises, making parent company IHG in essence a technology product development company that bolsters the occupancy rates and revenues for the 6,100 hotels owned by franchisees. It’s out there already.

Hospitals 821
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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. How many people, then, make up Radisson’s IT area worldwide?

IT 696
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5 pillars of a cloud-conscious culture

CIO

Most CIOs recognize the advantages of cloud, the global reach it provides, and the ease with which services can be scaled up and back down again. It enables us to free our people so they can innovate and create lasting competitive advantage.” But recognizing cloud advantages doesn’t always mean a smooth transition from on-prem.

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Choice Hotels’ all-in cloud journey to sustainable business value

CIO

Kirkland, a founding member of SustainabilityIT.org, an organization to drive global sustainability through technology leadership, says Choice was the first hospitality company to make a strategic commitment to developing a cloud-native and sustainable platform on AWS. I am in the business of hospitality.

Hospitals 892
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” When they call, their records pop up.

Travel 747
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Accelerating Industry 4.0 at warp speed: The role of GenAI at the factory edge

CIO

Within seconds, you are traveling faster than the speed of light to reach a Klingon war in the Alpha Quadrant–arriving in minutes versus years. Edge-deployed SLMs along with NLP interfaces for users translate into rapid responsiveness, better customer experiences, and a newfound competitive advantage. Captain James T.

Travel 883