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10 emerging innovations that could redefine IT

CIO

If the information is public, why make a distinction? Others are building a new layer of intelligence into their APIs so that smarter, more business-savvy decisions can be made about releasing information. The pace of innovation is relentless. Embracing an idea before it’s ready can be invigorating — if you’re right.

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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

A growing number of software developers are creating Helpdesk applications that rely on personalization capabilities that would not be possible without modern AI algorithms. The Role of Customer Profiling Customer profiling entails the gathering and examination of data to generate comprehensive profiles of your clientele.

Profiling 251
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IT leader’s survival guide: 8 tips to thrive in the years ahead

CIO

Forget what’s worked before Sastry Durvasula, chief information and client services officer at TIAA, says the dizzying pace of change in technology means IT leaders will soon face uncharted waters — and adaptability will be key to succeeding and seizing new opportunities. I firmly believe in prioritizing human capital.”

IT 870
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The Rome Call for AI Ethics: Should CIOs heed it?

CIO

But it also raises the profile of an emerging issue that has real impact on people around the globe — something CIOs must consider in their approaches to AI. The principle of responsibility will require broader buy-in, as it requires a cultural shift to avoid blaming unwelcome decisions on an algorithm, whether AI-based or not.

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What Artificial Intelligence can Help Businesses Manage Their Online Profiles

Smart Data Collective

A lot of organizations don’t recognize the role that AI technology can play when it comes to business management, improving customer relationships and managing your business’s online profile. It’s hard to have success with prospective customers when your online profiles don’t promote success.

Profiling 338
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Dissecting Alstom’s three-part IT strategy

CIO

Recently, we’ve announced the creation of our own space in the metaverse, not only with the idea to ​​give information about our product portfolio but, above all, for training issues, to see exactly how trains work. To put it in context, one in three trains that circulate in Spain is manufactured by Alstom. Can it also help you?

IT 597
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Salesforce Data Cloud updates aim to ease data analysis, AI app development

CIO

This database allows Salesforce customers to combine structured and unstructured data, creating a more comprehensive customer profile,” the company said in a press release, adding that once the unstructured data is added to the Data Cloud, it is automatically converted into a usable format across the Einstein 1 platform.

Analysis 700