CIO

JANUARY 8, 2024

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. This is helpful in an era in which airliners are having difficulty finding pilots to hire.

Airline 598

Airline Hospitals Security Security 598

CIO

AUGUST 14, 2023

Modernizing airline services Rackspace Technology had been working with a leading airline company for many years when the customer approached them for help with evolving their IT operations. The airline saw a 300% increase in online sales when the new site, bolstered by the improved technology, went live.

Airline 545

Airline Technology Technology Win 545

CIO

DECEMBER 21, 2023

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. It incorporates lessons learned from previous versions, past security breaches, and emerging new threats. she wonders. Well not exactly.

Airline 325

Airline Travel Retail Due Diligence 325

mention

APRIL 24, 2024

Fatal accident at Southwest Airlines Source The crisis: An engine malfunction on a Southwest Airlines flight led to the company’s first in-flight fatality in 2018. Poor crisis management examples Let’s review examples of poor crisis management and what we can learn from these mistakes.

Learning 167

Learning Management Airline Information 167

CIO

APRIL 19, 2024

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. She calls it an “accelerated learning opportunity,” noting that when you take on a new role, you typically expect around six months to learn and grow into the position. Woods didn’t have that luxury.

Airline 537

Airline Travel Hospitals Learning 537

CIO

SEPTEMBER 19, 2023

AI personalization utilizes data, customer engagement, deep learning, natural language processing, machine learning, and more to curate highly tailored experiences to end-users and customers. Artificial Intelligence, Chatbots, IT Strategy, Predictive Analytics

Airline 882

Airline Predictive Analytics Analysis Commerce 882

CIO

NOVEMBER 20, 2023

Outcomes are fed back into machine learning models to improve prediction accuracy continually. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.

Airline 799

Airline Retail Knowledge Finance 799

Netbasequid

JANUARY 18, 2023

And it’s a position that Southwest Airlines finds itself in right now! Southwest Airlines seems to be on the side of the majority. For now, there is at least one lesson learned from the Southwest Airlines Christmas catastrophe. Will your business survive the next crisis? How Southwest’s Crisis Evolved.

Airline 98

Airline Travel Analysis Research 98

CIO

APRIL 17, 2024

These new customers for Salesforce are most likely to come from the financial services, healthcare, and airline sectors where Informatica has a better foothold, according to Pareekh Jain, principal analyst with Pareekh Consulting.

Airline 788

Airline Capital Globalization Security 788

CIO

AUGUST 11, 2023

Other winners of the awards, which demonstrate outstanding business value and thought leadership, include Accenture, Allstate, Genpact, United Airlines, Wells Fargo, and Zoom Communications. The conference brings together not only the award winners but people who want to learn from them to bring the lessons back to their organizations.

Airline 325

Airline Win Security Security 325

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

Airline 554

Airline Entertainment Globalization Win 554

CIO

JUNE 13, 2023

Once wild and seemingly impossible notions such as large language models, machine learning, and natural language processing have gone from the labs to the front lines. A number of high-profile software failures at companies like Southwest Airlines or EasyJet show how code that runs well most of the time can also fail spectacularly.

Innovation 844

Innovation IT Airline Algorithm 844

CIO

FEBRUARY 10, 2023

Predictive analytics definition Predictive analytics is a category of data analytics aimed at making predictions about future outcomes based on historical data and analytics techniques such as statistical modeling and machine learning. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends.

Predictive Analytics 876

Predictive Analytics Hospitals Pharmaceutical Algorithm 876

CIO

JUNE 12, 2023

“Many handle the word a bit carelessly,” says Charlotte Svensson, CIO at SAS, the Scandinavian airline. It can be about anything from classic data analysis and advanced data analysis, to robotics or machine learning. SAS works a lot with AI already, though, with more traditional machine learning and evolving generative AI tools.

Sales 325

Sales Airline Data Analysis Analysis 325

CIO

MARCH 15, 2023

The old software of an airline in the recent news may be a good example. What should the CIO do to solve this problem? What would you do? I don’t have time to do IT’s work’: It is every C-level executive’s job to ensure the right systems are in place to deliver on the company’s strategic plan.

Business 514

Business IT Airline Technology 514

mention

APRIL 1, 2024

Scenario: An airline faces potential delays and cancellations due to an impending snowstorm. Crisis Management: A pre-defined plan helps the airline proactively communicate with passengers, offer rebooking options, provide transparent information about delays, and ensure sufficient staff is available to handle the situation effectively.

Management 157

Management Business Airline Travel 157

CIO

FEBRUARY 22, 2023

For others such as Brian Ferris, chief data, analytics, and technology officer at loyalty, marketing, and data analytics consulting firm Loyalty NZ, leading IT abroad was about “gaining huge value in seeing different issues and learning different ways of approaching problems, something that can’t be learnt out of a book.”

Globalization 617

Globalization IT Airline Technology 617

Zoominfo

FEBRUARY 17, 2020

Next up, learn how to use sentiment analysis to improve your marketing strategies. You learn how your prospects and customers respond to different types of content, what topics they get excited about, and so much more. Example: When you think of crisis management, one industry jumps out in particular and that’s airlines.

Analysis 130

Analysis Airline Marketing Marketing 130

Zoominfo

AUGUST 29, 2018

But, we encourage you to learn more about social listening by reading the following post: Social Listening Best Practices for B2B Marketers. Next up, learn how to use sentiment analysis to improve your marketing strategies. Example: When you think of crisis management, one industry jumps out in particular and that’s airlines.

Analysis 176

Analysis Airline Marketing Marketing 176

mention

JANUARY 3, 2024

During the United Airlines serious incident of 2017, four passengers were deplaned from a flight through the use of force. United Airlines failed to take the public’s sentiments seriously, which is why this crisis is still an example of mishandled customer service.

Airline 157

Airline Management Loss Information 157

Smart Data Collective

FEBRUARY 23, 2022

And digital learning provides a unique opportunity for us. Business leaders and managers can now pursue a change management course online to learn how an organization can adapt to changes easily. Several airlines have changed how they worked after 9/11 to prevent terrorist attacks. Crisis management.

Airline 285

Airline Education Innovation Business Environment 285

mention

SEPTEMBER 6, 2023

So aside from using Instagram for product discovery, it’s interesting to learn that your customers are also using it so they can communicate with you. This shows that the airline prioritizes the customer experience in every channel. The quality of your customer’s experience with your brand can make or break you.

Airline 130

Airline Briefing Profiling Travel 130

mention

FEBRUARY 15, 2024

Addressing negative reviews promptly and transparently, learning from feedback, and employing monitoring tools to analyze trends are key components of a comprehensive proactive approach. Learning from Negative Feedback Negative reviews provide valuable insights.

Management 176

Management Airline Business Learning 176

IBI

DECEMBER 8, 2022

So the next time you check your airline gate or look up tracking for your holiday parcel, know that complex software processes and data experts are behind all your smooth journeys. Whether it’s post offices, retailers, or product manufacturers, TIBCO keeps the lights on—and the data flowing—for many companies during the holiday season.

Travel 95

Travel Airline Retail Analysis 95

Netbasequid

APRIL 28, 2023

And let’s not forget that whether it’s getting accustomed to social situations, overcoming fears, or improving analytical skills, VR gaming offers a great learning platform for the user. With such a high proportion of positive mentions to total mentions, Airline 3 is doing well in Reduced Inequalities. See the full dynamic table.

Gaming 52

Gaming Airline Travel Competitive 52

Netbasequid

MARCH 18, 2021

Learning how to do it efficiently is vital. For example, will the airline industry come roaring back on the back of widespread vaccine rollouts? For example, in this Crosstab analysis of JetBlue and Spirit Airlines with airline industry themes, we see strengths and weaknesses to inform competitive understanding.

Market Intelligence 98

Market Intelligence Airline Intelligence Intelligence 98

mention

MARCH 8, 2024

Negative feedback can serve as learning opportunities. In instances where the airline faced operational challenges, such as flight delays or cancellations, JetBlue maintained transparent communication with passengers. When addressing negative feedback, maintain a professional tone and offer solutions.

Business 157

Business Airline Algorithm Analysis 157

Netbasequid

NOVEMBER 23, 2021

We’re acclimated to the structures in our language after a lifetime of learning them. An example would be filtering for boarding or baggage issues for airlines. Using the airline example once more, let’s say you have identified several themes surrounding your brand that you would like to keep tabs on.

Analysis 105

Analysis Airline Market Intelligence Entertainment 105

ArchIntel

JULY 7, 2021

She also leads the creation of dashboards to monitor real-time market performance , the use of machine learning models to predict customer purchase propensity and the implementation of personalized product recommendation engines for call center and digital channels. Letzen Maldonado, Strategy consultant, Duke Energy.

Competitive 104

Competitive Airline Profiling Retail 104

Netbasequid

DECEMBER 3, 2021

NetBase Quid is the trusted partner of other household names as well, including Ogilvy, T-Mobile, United Airlines, YUM! Please reach out to learn more, or to obtain a demo of either platform. As Business Insider reports , NetBase Quid is known as “a tech startup that companies like Walmart use to monitor social media.”

Airline 98

Airline Startups Benchmarking Market Segmentation 98

Domo

NOVEMBER 17, 2021

Decision intelligence can also be facilitated by machine learning—a component of AI—and data science, as they are technologies capable of enabling a level of forecasting and predicting that otherwise wouldn’t be possible. This is especially beneficial for transaction-heavy businesses, such as airlines and pharmaceutical companies.

Intelligence 95

Intelligence Intelligence IT Airline 95

Thinknum

APRIL 14, 2022

Learn more about the use case here Pricing Strategies Predict Long-Term Success A company’s pricing strategy can predict how well its products are selling, both in the short and long term. A snapshot of the popularity of Google Play app ratings for major airlines.

Airline 52

Airline Innovation Advantage Advantage 52

CIO

MARCH 4, 2024

In a stark warning, Tanium’s Cybersecurity in Europe report spells out the current threat level in no uncertain terms. “[Across Europe] we are seeing breaches in all industries, from airlines to retail, from banking to manufacturing. And the pace of attacks is increasing.”

Airline 736

Airline Security Security Loss 736

Similarweb

FEBRUARY 25, 2021

If we were bidding on the keyword query, for example, “Flights from Houston to Boston,” it may have also appeared for searches for “Flights from Boston to Houston,” even if the airline didn’t have the tickets. As a result, the airline could potentially receive wasted clicks. The start of a new era?

Airline 64

Airline IT Research Marketing 64

Netbasequid

MARCH 24, 2023

Through consumer research and market intelligence, marketers across the board can learn from the failures and successes of the gaming industry’s collaboration with Hollywood. You can use brand health analysis to learn about the most exciting aspects of your products and services and use the insights to boost loyalty.

Gaming 52

Gaming Airline Market Intelligence Analysis 52

Netbasequid

FEBRUARY 20, 2021

Among the various insights you’d learn the most popular post is this one: Just from the engagement on this one post, you’d learn how many people care about being able to eat pizza while maintaining a fit physique. As we can see in this airline example, sentiment is pretty low right now, at 22%.

Airline 105

Airline Analysis Restaurants Entertainment 105

Netbasequid

DECEMBER 20, 2020

How can I learn more? The goal is to learn what consumers care most about, and bring that into your customer experience at every level. How can I learn more? In this post, we’ll break down the following questions – and feel free to skip ahead to sections that most interest you: What is social media monitoring?

Airline 119

Airline Restaurants Analysis Competitor Analysis 119