CIO
SEPTEMBER 10, 2022
In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.
CIO
JANUARY 25, 2023
As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.”
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CIO
JUNE 13, 2023
The pace of innovation is relentless. Once wild and seemingly impossible notions such as large language models, machine learning, and natural language processing have gone from the labs to the front lines. The next generation promises to deliver the same unstoppable parade of innovation. Or maybe just ten or five or one?
CIO
MAY 28, 2024
To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.
CIO
OCTOBER 27, 2023
Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”
CIO
FEBRUARY 14, 2024
As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.
CIO
MAY 14, 2024
GenAI models can be trained to learn patterns from normal data distributions and detect anomalies or outliers in real-time data streams. Controlling escalating cloud and AI costs and preventing data leakage are the top reasons why enterprises are eying hybrid infrastructure as their target AI solution.
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