article thumbnail

American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airline 892
article thumbnail

United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.”

Airline 804
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 emerging innovations that could redefine IT

CIO

The pace of innovation is relentless. The next generation promises to deliver the same unstoppable parade of innovation. A number of high-profile software failures at companies like Southwest Airlines or EasyJet show how code that runs well most of the time can also fail spectacularly.

article thumbnail

Mapping the progress of Air New Zealand’s digital rebuild

CIO

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

Airline 552
article thumbnail

Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airline 770
article thumbnail

Rackspace technology—Award-winning, multi-cloud modernization powered by VMware

CIO

Innovation and agility are key indicators of business success. For many enterprises, the focus is on modernizing and transforming their operations to innovate and stay agile – all with an eye on growth and embracing new opportunities. Every company today is a technology company.

Airline 580
article thumbnail

Cathay Pacific to take cloud journey to new heights

CIO

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Cathay is also an early innovator in making use of blockchain’s digital ledger technology.

Airline 636