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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. Agents must reference this information to know how to respond to various scenarios.” That frees up human agents to handle the more complex questions.”

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14 Winning B2B Marketing Strategies for SaaS Businesses

mention

Another key difference is the sales cycle. B2B products and services often have a longer sales cycle than B2C products. This means that B2B marketers need to be patient and focused on building relationships rather than making a quick sale. Research customer pain points. Referral marketing. Target customers with PPC.

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How to Conduct a Win/Loss Analysis in B2B Sales

Zoominfo

A win/loss analysis is the process of studying past business deals in order to generate valuable insights about your company’s selling practices. In fact, companies that conduct win/loss analyses consistently outperform those that don’t in the following areas ( source ): Customer retention rate: 60% vs. 48%. How was their sales pitch?

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SAP poaches Microsoft exec as its new global head of AI

CIO

Sun has a PhD from MIT and continued to publish academic research papers during his time at Microsoft, in addition to teaching at Seattle and Washington universities. In a recent blog post, Sun described how Microsoft researchers conducted experiments to compare the performance of different AI models for use in Dynamics 365.

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

To keep up, Redmond formed a steering committee to identify opportunities based on business objectives, and whittled a long list of prospective projects down to about a dozen that range from inventory and supply chain management to sales forecasting. “We We don’t want to just go off to the next shiny object,” she says. “We

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Harnessing Sales Teams as a Source Of Competitive Intelligence

Aqute Intelligence

Your sales team. Unleashing the power of sales as CI agents When it comes to competitor analysis and market research, we often overlook the closest source of first-hand competitor insights – our own sales teams. Can you shed light on a recent win or loss against our main competitors?

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Huabao sniffs out the ultimate efficiency formula

CIO

Major finance and business information, along with sales and subcontracting documents, were processed manually and offline. Scents of the future Based in Hong Kong, the Huabao Group was established in 1996, specializing in research and development (R&D), production, and sales of fragrances and flavors.

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