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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees who aren’t just informed of objectives, but given a sense of responsibility, are more comfortable with their roles and tend to enjoy the challenge of being a key driver of excellent performance.” Are you looking to build a winning IT culture?

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UPS delivers customer wins with generative AI

CIO

Agents must reference this information to know how to respond to various scenarios.” United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering.

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Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. When it comes to IT projects, Daragh Mahon likes to think small.

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Edward Jones’ CIO Frank LaQuinta plays to win

CIO

He came to Edward Jones in 2016 after a 30-year career in technology on Wall Street and was named chief information officer in 2018. Over time I landed on five principles that need to be evident for leading a successful transformation: Leadership, Learning, Communication, Understanding, and Playing to Win.

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Women IT leaders take center stage

CIO

Others can learn from Balaban’s insights. All leaders need to be visible: You cannot brand yourself as a thought leader if you’re not publicly sharing your thoughts,” says Kristen Lamoreaux, president and CEO of Lamoreaux Search and founder of SIM Women, part of the Society for Information Management. “All

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Continuous learning gives U.S. Bank a technology talent edge

CIO

For example, we’re positioning some of our top subject matter experts at relevant conferences and councils to share lessons learned from our transformation journey and we’re engaging with educational programs, like Girls Who Code , Summit Academy, and Minneapolis Community and Technical College to both develop and recruit diverse talent.

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CIOs in transition: 5 tips for landing your next IT leadership job

CIO

Time feels like it slows down without your past job responsibilities, and you have to manage your schedule, which includes learning, networking, and taking care of your mental health. At some point in your career, you’re likely to find yourself in transition, having left an IT leadership job without a new one lined up.

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