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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5 Turbo and GPT4.

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Edward Jones’ CIO Frank LaQuinta plays to win

CIO

Frank LaQuinta is head of digital, data, and operations at Edward Jones, a role that encompasses responsibility for the financial services firm’s technology, digital, and data leadership, vision, and strategy. He came to Edward Jones in 2016 after a 30-year career in technology on Wall Street and was named chief information officer in 2018.

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The retail edge: Where data powers game-changing customer experiences

CIO

Retailers that successfully harness edge data to deliver seamless omnichannel customer experiences will benefit from the win/win combination of increasing sales and decreasing costs for a powerful boost to the bottom line. With decades of retail experience, Dell Technologies offers complete solutions for your edge and data center.

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Passion Plus Technology Give Champion Gamers the Edge

CIO

Victor Goossens first felt it – that passion – playing video games in high school. “I Professional esports players on Team Liquid rely on SAP HANA Cloud to instantly sift through enormous amounts of game-generated data and deliver personalized analytics during fast-paced tournaments. It’s about the 1% to 2%.”.

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The NBA’s digital transformation is a game-changer

CIO

The NBA’s full-court press on digital technologies has revolutionized the fan, player, and team experience, thanks to accelerated deployment of cloud, analytics, AI, and computer vision technologies since the association launched its digital transformation in 2020.

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Leadership playbook: Michelle McKenna’s winning formula for CIOs

CIO

A 2022 CIO Hall of Fame inductee , McKenna knows what it takes to think differently about the possibilities of technology and how to forge a powerful legacy of digital leadership. So I didn’t get to go to Harvard, but something better came along — this amazing career shift that took me into technology. 1 is ‘Be Your Own Quarterback.’

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Keeping IT ahead in a game when rules keep changing

CIO

As you look to shape your winning strategies, the rules of the game keep changing. Moving beyond silos The answers to the myriad challenges facing IT teams today cannot be confined to a single technology. IT leaders today are facing more challenges than ever before. The solution cannot be either.

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