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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5 Turbo and GPT4.

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Edward Jones’ CIO Frank LaQuinta plays to win

CIO

Frank LaQuinta is head of digital, data, and operations at Edward Jones, a role that encompasses responsibility for the financial services firm’s technology, digital, and data leadership, vision, and strategy. He came to Edward Jones in 2016 after a 30-year career in technology on Wall Street and was named chief information officer in 2018.

Win 584
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10 emerging innovations that could redefine IT

CIO

The pace of innovation is relentless. CIOs must watch for the next generation of emerging technologies because new software can go from the dreams of some clever coder to an essential part of every IT shop in the blink of an eye. The next generation promises to deliver the same unstoppable parade of innovation.

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How 2 Australian sporting brands leverage human-centric digital innovation to drive new fan experiences in and out of the arena

CIO

Creating new revenue streams, identifying untapped audiences and better engaging fans onsite and all year-round are just some of the wins iconic Australian sporting events are chalking up thanks to human-centric digital innovation. A ‘win predictor’ also gave fans real-time predictions as each match progressed.

Sports 601
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The Inside Startup: Meet Cisco’s Emerging Technologies and Incubation Group

CIO

But despite the high risk/reward framework, these Victory-or-Bust ventures don’t have the market cornered on agility and innovation. Cisco sets aside space for an innovative team operating with a startup mindset. When their efforts succeed, the impact of their innovations is transformative for the industry and customers.

Startups 325
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Digital Transformation and the Evolving Role of CIOs

CIO

It’s about rethinking how we use technology to drive new or improved strategy, people, and operations to meet changing business and customer needs. Winning in the age of data Today, we face unprecedented challenges: an uncertain economy, ongoing pandemic impact, and rising privacy and security concerns, to name just a few.

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How data teams move from offense to defense in 2023

CIO

It’s well acknowledged that data, when used correctly, has the potential to be a strategic growth asset driving innovation – and with the recent developments in large language models (LLM) for AI, data is really having its day in the sun. To win the game, you need a modern, future-proof business plan.

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