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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. When Kathleen Merrill, then SVP of technology and CIO, tapped Woods to work on operational systems, Woods was hesitant because the bulk of her experience was on the commercial side.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. This is important because every transformation chapter depends on use of the technology.

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How technology is enabling Melbourne Airport’s growth

CIO

Technology has a key element in that broader corporate strategy in that last year was the first time we embedded technology as part of our corporate scorecard. The team and I pulled together a technology strategy focused on enabling the corporate strategy.” All of that operational technology is supported by my team.”

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Rackspace technology—Award-winning, multi-cloud modernization powered by VMware

CIO

“Every company today is a technology company. The question is, how do we provide the right technology and ease of use so our customers can gain a competitive advantage and solve their business challenges?” says Adrianna Bustamante, vice president of global channel and alliances for Rackspace Technology.

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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats. What are they?

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