article thumbnail

How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. She calls it an “accelerated learning opportunity,” noting that when you take on a new role, you typically expect around six months to learn and grow into the position. Woods didn’t have that luxury.

Airline 528
article thumbnail

American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airline 864
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airline 848
article thumbnail

United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. A process could be gate management, buying a ticket, managing baggage, or boarding a plane, each of which runs on multiple systems.

Airline 795
article thumbnail

6 Real-Life Crisis Management Examples to Learn From

mention

Crisis management refers to an organization’s response to a critical event or crisis. In this article, we will look at different crisis management examples and provide some key takeaways. Successful crisis management examples Let’s look at and analyze some successful crisis communication examples.

Learning 167
article thumbnail

Will Machine Learning Save The Struggling Airline Industry?

Smart Data Collective

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The article showed that machine learning and AI are helping the industry become more lucrative in the 21 st Century. Machine Learning is the Key to Saving the Ailing Airline Industry.

Airline 163
article thumbnail

Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airline 723