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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

One analysis found that the market for AI in the profession is expected to be worth over $600 million within the next three years. Personalized marketing messages, for instance, exhibit higher rates of being opened and clicked compared to generic messages. The more data you have, the better you can create accurate customer profiles.

Profiling 250
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10 generative AI certs and certificate programs to grow your skills

CIO

Certified Generative AI Specialist (CGAI) Offered through the Chartered Institute of Professional Certifications, the Certified Generative AI specialist (CGAI) certification is designed to teach you the in-depth knowledge and skills required to be successful working with generative AI.

Knowledge 861
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How CIOs can use internal mobility and redeployment for successful digital transformation

CIO

Plus, redeploying existing employees preserves institutional knowledge and is a more sustainable approach. Deloitte is using AI to profile employees’ skills and match them to internal vacancies to avoid layoffs. One concern with redeployment is the time it can take to prepare people for new roles.

Briefing 725
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Intel spins off enterprise AI company Articul8 with outside funding

CIO

Since then, we have deployed Articul8 products for multiple clients seeking production-ready platforms with rapid time to market,” Rich Lesser, global chair of BCG, said in the news release. Intel has been trying to grow its profile in the fast-expanding AI ecosystem as its rivals, including Nvidia and AMD, continue to gain momentum.

Capital 765
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5 ways AI is showing promise as a decision-maker

CIO

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.

Airline 822
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Refactoring your IT sourcing strategy for digital success

CIO

You can reclaim autonomy over your key digital initiatives, build internal capabilities, and repatriate institutional knowledge all by reducing dependencies on suppliers.” When your leadership has gotten accustomed to the highly outsourced workforce composition,” explains Perkins, “there are challenges in shifting the cost profile.”

IT 764
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What is your data strategy for an AI future?

CIO

IBM believes that half of knowledge workers’ time is wasted on these activities. While the CEO lost his job, the parent company, Arena Group, lost 20% of its market value. And IBM calculate that bad data is costing the US economy more than $3 trillion a year.

Sports 829