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5 ways AI is showing promise as a decision-maker

CIO

Sales optimization In sales, AI can provide account reps with the information they need to close deals. An AI system can gather data from customer relationship management software, social media profiles, email interactions, and purchase histories to identify the candidates most likely to convert.

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The Omnichannel Shopping Experience: How to Address Customer Preferences

CIO

People rely on their smartphones, social platforms, and digital channels for information, entertainment, and online purchases. All consumers say that having the ability to pay how they want is the most important feature retailers offer.”. Nearly two-thirds (65%) of U.S. Nearly two-thirds (65%) of U.S. The costly awareness gap.

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Top 15 Retail Media Networks to Watch in 2024 [Updated]

Tinuiti

Ecommerce Top 15 Retail Media Networks to Watch in 2024 [Updated] By Tinuiti Team Dec 22 2023 When I originally wrote this post in January 2021, retail media was seeing substantial gains across big box and specialty retailers. Focus on the foundations of what a retail media network is to guide you. And…it hasn’t stopped.

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Top 15 Retail Media Networks to Watch in 2024 [Updated]

Tinuiti

Ecommerce Top 15 Retail Media Networks to Watch in 2024 [Updated] By Tinuiti Team Dec 22 2023 When I originally wrote this post in January 2021, retail media was seeing substantial gains across big box and specialty retailers. Focus on the foundations of what a retail media network is to guide you. And…it hasn’t stopped.

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It’s time to go paperless: are bank branches ready?

CIO

Set amid an open floor plan, the stacks of files left sensitive customer information—business and personal, loans and deposits—available for all to see 1. A tier 1 US retail bank tackled paper at more than 5,000 of its branches. Information is now secure and easily accessible to branch associates leading to better customer service.

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3 ways to deter phishing attacks in 2023

CIO

Retailers are not the only people looking forward to the holiday season. Spear phishing: Attackers send emails to specific targets who they know have the information they need – such as everyone in the sales or IT department. Whaling: Emails sent to senior executives such as CEOs or CFOs as part of a high-profile targeting scam.

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Smartphones Central to Online and In-Store Consumer Shopping Habits

CIO

The 2022 Global Digital Shopping Index provides insights into how mobile-first shoppers are reshaping what success looks like for merchants in a new world of retail. Some 59% of merchants allowed shoppers to create digital profiles that could be accessed across mobile, laptop and other digital channels in 2021, up 16% from 2020.