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UPS delivers customer wins with generative AI

CIO

MeRA, which the R&D team first released into limited production in November, will be adapted and extended to all categories of customer contact — and it will be applied to other functions within the enterprise, including human resources, sales, and finance, Subramanian says.

Win 874
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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Generative AI across all products in Advertising and CX Cloud Oracle is adding generative AI capabilities across all the products inside its Advertising and Customer Experience Cloud (Fusion Cloud CX), which comes with applications designed for advertising, marketing, sales, service, and customer experience processes and functions.

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4 skills that can help companies thrive with AI

CIO

With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can get the most out of workplace tech, from first-generation SaaS applications in the early 2000s to today’s AI-powered chatbots.

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Implications of generative AI for enterprise security

CIO

A technology that can greatly improve the efficiency of organizations – allowing them to be significantly more productive with the same number of human resources. Information fed into AI tools like ChatGPT becomes part of its pool of knowledge. It is a scientific and engineering game-changer for the enterprise. Generative AI

Security 724
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3 ways CIOs should drive the future of work

CIO

Others say human resources leads the future of work considerations for the enterprise, and department leaders own it for their teams. Transform knowledge management with generative AI ChatGPT and other forms of generative AI have generated a storm of consumer interest that is carrying over into the enterprise.

Knowledge 893
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What is a project manager? The lead role for project success

CIO

Each phase emphasizes a different mix of project management skills and knowledge areas, including integration, scope, time, cost, quality, human resources, communication, risk procurement, and stakeholder management. In fact, the Bureau of Labor Statistics outlook for project managers is bright.

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AI In Marketing: Is It Worth the Hype?

Smart Data Collective

And although artificial intelligence is a useful tool that can extend one’s work and capabilities, it must not be included too much in certain sectors, such as marketing. What can AI bring to marketing? Marketing is always changing in a matter of strategies and methods in relationship with current world trends.

Marketing 248