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CIO as enabler: Building an ecosystem of innovation partners

CIO

The reason for this shift is simple: While CIOs can often call on talented teams of internal IT professionals to deliver business solutions, no technology department can be expected to generate every innovation necessary to compete in a fast-moving digital age. I would say, right now, I’m a technologist last.

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UPS delivers customer wins with generative AI

CIO

“By alleviating the burden on our human agents, it enables them to focus on more complex and nuanced customer needs.” MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

Win 877
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4 skills that can help companies thrive with AI

CIO

With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can get the most out of workplace tech, from first-generation SaaS applications in the early 2000s to today’s AI-powered chatbots.

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Implications of generative AI for enterprise security

CIO

A technology that can greatly improve the efficiency of organizations – allowing them to be significantly more productive with the same number of human resources. Information fed into AI tools like ChatGPT becomes part of its pool of knowledge. It is a scientific and engineering game-changer for the enterprise. Generative AI

Security 761
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AI In Marketing: Is It Worth the Hype?

Smart Data Collective

And although artificial intelligence is a useful tool that can extend one’s work and capabilities, it must not be included too much in certain sectors, such as marketing. What can AI bring to marketing? Marketing is always changing in a matter of strategies and methods in relationship with current world trends.

Marketing 250
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Data-Driven Organizations Must Use Talent Analytics Wisely

Smart Data Collective

The market for talent analytics is projected to be worth $1.8 There are many reasons that the demand for big data in the human resources sector is growing so quickly HR professionals are using big data to make strategic decisions. Big data in marketing gathers and analyzes data from customers.

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Expat CIOs: IT leaders broaden horizons with global experiences

CIO

For others such as Brian Ferris, chief data, analytics, and technology officer at loyalty, marketing, and data analytics consulting firm Loyalty NZ, leading IT abroad was about “gaining huge value in seeing different issues and learning different ways of approaching problems, something that can’t be learnt out of a book.”