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UPS delivers customer wins with generative AI

CIO

Thought leader George Westerman, senior lecturer at MIT Sloan School of Management and founder of the Global Opportunity Forum, also sees customer service being a great launching point for enterprise genAI strategies. One of the most common applications companies are investigating for generative AI is in customer service,” he says.

Win 859
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Continuous learning gives U.S. Bank a technology talent edge

CIO

As our global technologies transform, so must our teams. Because technology changes so quickly, we have adopted a continuous learning mindset where our teams embed learning into their everyday responsibilities and see it as an investment in themselves. What we have discovered in implementing emerging technology at U.S.

Banking 564
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Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. It gets contagious — you do one and it leads to others.”

Win 494
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Rackspace technology—Award-winning, multi-cloud modernization powered by VMware

CIO

says Adrianna Bustamante, vice president of global channel and alliances for Rackspace Technology. To learn more about cloud-smart companies that help customers reduce costs, like Rackspace, visit the resources on VMware Partner Executive Edge, and check out our Cloud Smart Strategy whitepaper.

Airline 528
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HPE—Taking an award-winning approach to overcome customer modernization challenges

CIO

HPE’s mission is to help people grow and evolve,” says Joseph George, HPE’s global vice president of HPE strategic alliance marketing. To learn more about transformative, customer-first companies like HPE, visit the resources on VMware Partner Executive Edge, and check out our Cloud Smart Strategy whitepaper.

Win 554
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Data protection activists accuse ChatGPT of GDPR breach

CIO

In some cases, these errors can be dramatic, as when journalist Tony Polanco learned from ChatGPT that he was dead. (A And penalties for breaching the GDPR can reach up to 4% of an enterprise’s global annual revenue. A year after Polanco’s discovery, ChatGPT is still repeating the error, and he is still filing stories.)

Win 739
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Ready Players Win: Leaders of the Future Enterprise

CIO

focuses on driving mobility and tapping on the then-nascent Internet of Things, the subsequent phase prominently features technology such as artificial intelligence and machine learning and ways to extend their use across every aspect of the business. Learn more at IDC Future Enterprise Awards 2023.

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