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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technology research and advisory firm ISG. Are you looking to build a winning IT culture?

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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. As a result, UPS is investing in training the model on its corporate data set.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. What does the human experience mean in terms of business?

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How to Pinpoint Where Your Organization Wins (and Loses) with Data

CIO

Increasing ROI for the business requires a strategic understanding of — and the ability to clearly identify — where and how organizations win with data. For most organizations, if this complexity isn’t addressed, business outcomes will be diluted. All this change requires technology leadership to refocus vision and strategy.

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

However, organizations are fighting back - and winning. The primary takeaway? Forrester found “only 1.2% of companies achieved a score indicating maturity in data management practices in the space.".

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Let Business Needs Guide Your Winning Data Team

CIO

CIO.com’s 2023 State of the CIO research found that data science/analytics is one of the top three tech-related skills CIOs are trying to hire – and 22% said it’s one of the three most difficult to fill. I’ll partner when my business asks for data products outside my wheelhouse,” he says. Only contract for skills you need.

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Transforming IT culture for business success

CIO

IT professionals are prioritizing intangibles such as greater work/life balance, opportunities for reskilling and upskilling, and higher-value, meaningful work more so than in the past, which changes what constitutes winning IT culture. IT’s continuing evolution away from order-taker to strategic business partner has also had an impact.

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