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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technology research and advisory firm ISG. Are you looking to build a winning IT culture?

Win 883
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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. As a result, UPS is investing in training the model on its corporate data set.

Win 859
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. What does the human experience mean in terms of business?

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Let Business Needs Guide Your Winning Data Team

CIO

CIO.com’s 2023 State of the CIO research found that data science/analytics is one of the top three tech-related skills CIOs are trying to hire – and 22% said it’s one of the three most difficult to fill. I’ll partner when my business asks for data products outside my wheelhouse,” he says.

Win 325
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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. Recent research found that application modernization took an average of 16 months.

IT 873
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What Whirlpool’s CIO does to make its digital business models run end to end

CIO

As a household name in household goods, with annual sales of $22 billion, Whirlpool has 54 manufacturing and tech research centers worldwide, and bursts with a portfolio that includes several familiar brands including KitchenAid, Maytag, Amana, Yummly, among others. All of these things have been transformational for our business.”

Business 835
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A CIO primer on addressing perceived AI risks

CIO

Ask your average CEO what the biggest risks of artificial intelligence are and they’ll more likely talk about missed opportunities — of AI-based business capabilities competitors are able to deploy sooner than they can. You notice that whoever wins the Star Baker award in one episode tends to bake more poorly in the next episode.

Win 682