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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 733
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Step 1 to becoming a business-savvy CIO

CIO

For example, if you are in banking, your organization is likely to measure itself by profitability ratios such as net interest margin (the difference between interest income generated and interest expenses) or PCL (provision for credit losses). will surely ask them. When these situations occur, there can be pushbacks on funding.

Business 622
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With Better Business Transaction Monitoring, Enterprises Move Away From Manual Tasks, Curb Revenue Loss

CIO

In the former, more seamless monitoring would have ensured the bank client’s transaction was completed faster, maintaining and even boosting customer satisfaction. million) in revenue loss. Yet, to be successful, organizations working to become digital enterprises must have the right technology.

Loss 572
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Atos staves off bankruptcy, casts wider net for refinancing

CIO

Atos may have won a few extra months to find a long-term solution to its financial problems after reaching interim agreements with banks, bondholders, and the French government to provide €450 million (US$490 million) in additional liquidity. In 2023, the company made a net loss of €3.4 Managed IT Services, Technology Industry

Loss 601
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4 of the Biggest Data Breaches in Banking

Smart Data Collective

Sadly, they often affect banks. Banking is an important sector of the world. This article discusses four of the most significant data breaches in banking…. We put a considerable amount of trust in our banks. We expect banks to fulfil their duty and provide protection. Tesco Bank. Heartland Payment Systems.

Banking 302
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The new CIO mandate: Selling AI to employees

CIO

But 45% also said they feared that AI will make their work less relevant to their employers, and 43% said they fear the loss of their jobs due to AI. Still, a report surfaced earlier this month that global banks and investment firms are examining the possibility of replacing entry-level financial analyst positions with AI.

Loss 811
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CIOs weigh where to place AI bets — and how to de-risk them

CIO

Amid the turbulence of AI, technologies are emerging rapidly, startups are clamoring for attention, and hyperscalers are scrambling to corral market share. Brian Hopkins, vice president for emerging technology at Forrester Research, agrees. Given existing relationships with Webster Bank, that includes AWS and Microsoft.