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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

A growing number of software developers are creating Helpdesk applications that rely on personalization capabilities that would not be possible without modern AI algorithms. The Role of Customer Profiling Customer profiling entails the gathering and examination of data to generate comprehensive profiles of your clientele.

Profiling 251
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Salesforce Data Cloud updates aim to ease data analysis, AI app development

CIO

This database allows Salesforce customers to combine structured and unstructured data, creating a more comprehensive customer profile,” the company said in a press release, adding that once the unstructured data is added to the Data Cloud, it is automatically converted into a usable format across the Einstein 1 platform.

Analysis 669
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5 ways AI is showing promise as a decision-maker

CIO

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals.

Airline 799
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7 dark secrets of generative AI

CIO

Everyone is still amazed by the way the generative AI algorithms can whip off some amazing artwork in any style and then turn on a dime to write long essays with great grammar. Generative AI algorithms are still very new and evolving rapidly, but it’s still possible to see cracks in the foundation. The stock prices are soaring.

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Swiss energy services company uses machine learning to see the future

CIO

“SAP helped us to connect and combine our internal utility-related knowledge… to build a valuable tool which supports us securing the performance of the grid,” said Marcel Holzer, manager of SAP systems at IWB. With ML producing a total load profile in 15-minute intervals, forecasters could view solar production in eight-hour chunks.

Learning 617
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IT leader’s survival guide: 8 tips to thrive in the years ahead

CIO

Forget what’s worked before Sastry Durvasula, chief information and client services officer at TIAA, says the dizzying pace of change in technology means IT leaders will soon face uncharted waters — and adaptability will be key to succeeding and seizing new opportunities. It feels as if traditional metrics of experience have been upended.

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How Search Engines Work: A Guide to Search Engine Algorithms

SpyFu

They take masses of information on a website, break it down, and make decisions on how well it answers a specific query. To discover, categorize, and rank the billions of websites that make up the internet, search engines employ sophisticated algorithms that make decisions on the quality and relevancy of any page.

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