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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

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5 ways AI is showing promise as a decision-maker

CIO

Now they’re eyeing a next-phase opportunity—relying on machine intelligence to handle complex decisions. “If Chatbot conversations and decisions By some estimates, intelligent chatbots can already answer 80% of routine customer questions. Artificial Intelligence Here’s a look at a few areas where it’s gaining influence.

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12 most popular AI use cases in the enterprise today

CIO

And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand. According to a report from OpsRamp , enterprises are using AIOps platforms for intelligent alerting (70%), root cause analysis (57%), anomaly and threat detection (52%), incident auto-remediation (50%), and capacity optimization (27%).

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Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

CIO

Informatica offers similar services via its Intelligent Data Management Cloud (IDMC) platform. These new customers for Salesforce are most likely to come from the financial services, healthcare, and airline sectors where Informatica has a better foothold, according to Pareekh Jain, principal analyst with Pareekh Consulting.

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